Income Advice Officer x2

At Bield our customers are at the heart of everything we do. We are a non-profit organisation with charitable status committed to providing a wide range of housing, care and support services to enable older people in Scotland to live independent and fulfilling lives.

Our motto is ‘Free to be’ – we strongly believe that older people should be free to make their own choices and be able to live as independently as possible. If you share our values, we’d love for you to join our team and help us on our journey.

We are currently looking to recruit two posts 1)East Scotland (Edinburgh or Dundee) and 2)West Scotland (Glasgow) to join our Customer Service Team as Income Advise Officer on a permanent basis. The working pattern for the two posts is up to 35 hours per week, Monday – Friday.

You will support customer engagement relating to benefits and income advice within a defined geographical area working with internal and external stakeholders and support in the delivery of strategic objectives. The Income Advice Officer will contribute to the continual development of Customer Services policies and procedures and promote good practice across the organisation relating to benefits advice and information.

Person Requirements

• Experience of developing services by supporting individuals and groups.
• Experience of working in social housing and understanding relevant policies and procedures.
• Experience of frontline service delivery and an understanding of different approaches that can be applied.
• Knowledge of welfare rights and the ability to interpret legislative changes and its impact.
• Commitment to working in partnership with internal and external individuals and organisations
• Full UK Driving License and a willingness to drive across Bield’s business areas
• Relevant qualification in welfare rights, Housing, Health and Social Care or an equivalent field at HNC (or equivalent or higher) level.Or, substantial relevant experience and evidence of continuous professional development within the welfare rights and debt advice sector

Our Benefits

• Competitive salary, reviewed annually
• Car allowance
• Excellent holidays, up to 34 days each year (pro rata for part-time employees)
• Option to buy or sell holidays each year
• A range of learning and development activities including management & leadership programmes, job related training and qualifications to ensure your continuous progress
• Flexible Working Hours Scheme
• Long Service Awards
• Occupational Sick Pay
• Family Friendly Policies
• Cycle to Work Scheme
• Career breaks
• Employee Assistance Programme

If you require this information in an alternative format, please call the HR team.Please see the attachment above for the full job description and person specification

This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application.

Bield Housing & Care Scottish Charity SC006878 I Property Factor PF000146