Owner Services Administrator (Fixed Term 3 months)

Bield is one of the largest providers of housing and support services to older people in Scotland and we are passionate about helping older people live healthy, happy and fulfilled lives. Bield aspires to be an employer and provider of choice and we value kindness, above all.

We’ve been delivering a range of housing services to older people in Scotland for 50 years and we are looking forward to the future. We are currently looking for the right person to join our Business Development Team in Edinburgh as Owner Services Administrator on a temporary basis for a period of 3 months with possibility of extension. This is a part time role, 28hours per week (flexible working pattern).

You will have the opportunity to be involved in our ongoing CX project. CX is a new application designed from the ground-up, built for housing in the 21st century which will enable organisations to meet the challenges of the next two decades. Civica Housing CX is the next generation integrated housing management system.

About the role:

• Participating in the configuration of templates (communication letters) in order to make them more user-friendly.
• Validating the accuracy, clarity and details of data for CX project.
• Supporting CX project making sure that all deadlines are met.
• Updating housing management systems to reflect changes in ownership and occupancy.
• Ensuring that customers receive appropriate information within required timescales, including notices of meetings and information for the AGM’s
• Assisting development managers with the preparation of key information and documents
• Regularly review procedures or systems with your team and colleagues to identify improvements that simplify processes and decision making
• Managing complaints, concerns and compliments where required, focusing on providing the right solution and keeping customers up to date with progress

About you:

• Experience of delivering administrative services to a dispersed team
• Experience of using ICT systems to record information and produce reports
• Commitment to working in partnership with internal and external individuals and organisations
• Commitment to continuous improvement of service delivery
• Good Knowledge of Microsoft Excel.
• Ability to work on a fast paced environment and meet tight deadlines, where necessary.

Our Benefits

• Competitive salary, reviewed annually
• Excellent holidays, up to 34 days each year (pro rata for part-time employees)
• Option to buy or sell holidays each year
• A range of learning and development activities including management & leadership programmes, job related training and qualifications to ensure your continuous progress
• Flexible Working Hours Scheme
• Long Service Awards
• Occupational Sick Pay
• Family Friendly Policies
• Cycle to Work Scheme
• Career breaks
• Employee Assistance Programme

Please see attached for the full job description and person specification. For further information about the role please contact directly Caroline Rielly at c.rielly@bield.co.uk

If you require this information in an alternative format, please call the HR team.

This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application.

Bield Housing & Care Scottish Charity SC006878 I Property Factor PF000146