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Ref no:
23 Craigmount Road, DD2 4PW
£23,292 - £25,181 per year
Contract Type:
Fixed Term
Position Type:
Full Time
35 hours per week

This position has expired.

Digital Skills Coach (North) – 56/21

35 hours per week, Fixed Term to March 2024

Dundee or Aberdeen 

£23,292 - £25,181


Blackwood are on the lookout for a full-time Digital Skills Coach to join our Innovation Team in the North of Scotland on a fixed-term basis. This role will be working from Dundee to Aberdeen, Inverness & beyond. Our Digital Skills Coaches:

o Support our customers on their digital inclusion journey

o Support the embedding of CleverCogs™ across the organisation 

o Develop and deliver our digital learning programme to our customers 

This role will work closely with the Innovation Delivery Manager, the Learning & Development team and the Blackwood Neighbourhoods for Independent Living team to engage with Blackwood customers to champion the benefits of digital technology. Our Digital Skills Coaches create a legacy for digital inclusion by upskilling our customers to allow them to become more socially connected and less isolated. Our customers will have broadened their personal capacity through learning and with the use of CleverCogs™, you will help us to advance our “digital by default” agenda. The successful candidate will possess excellent customer service skills and will be able to deliver training both remotely and face-to-face either on a one to one basis or in groups. You will undertake training needs analysis will help to co-design training delivery plans. We are looking for someone who will be able to help develop and design training materials and digital content and will support our customers to become comfortable with technology and equipment. 

Blackwood Neighbourhoods for Independent Living

As part of a ground-breaking £12.5 million Government funded project, Blackwood is seeking to create neighbourhoods that support people as they age so they can live five more healthy, active years.

Working with partners and co-designing with the local community, these neighbourhoods will combine technology, design, products and services in a physical and digital environment.

About you

You will be able to create a positive, supportive and accessible environment that fosters a desire to learn. You will have confidence in engaging with people at different levels and if invited to interview, you will be able to demonstrate your passion for providing first-class digital skills training to help us to drive high customer satisfaction and digital inclusion.

Experience in installing equipment such as PC’s, tablets, alarms and mobile devices is essential as well as being a proficient user of IT packages, software and applications. 


Our employee benefits

o Company sick pay scheme on completion of probationary period

o 34 days’ holiday per annum, pro rata for part-time hours

o Access to Health and Wellbeing resources such as 24/7 Employee Assistance Program and in-house Mental Health First Aiders

o Opportunity to participate in internal support networks such as employee engagement, wellbeing and digital forums

o Company pension scheme and other benefits such as Death in Service

o EE Perks package – 20% off selected EE products for Blackwood employees and family & friends

Covid-19 measures

The wellbeing of our teams is paramount to us and we continue to support our teams by following all government guidelines and advice from health and regulatory bodies. We have designed specialised training to ensure our teams feel safe and confident which includes Covid-19 e-Learning module for all employees, PPE & Infection Control resources and Infection Control eLearning for all our people who work within our care services. 

We ask that all applicants read the Job Pack available on the careers page of our website. Blackwood are committed to diversity and inclusion and as an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post.  

Interviews are likely to take place online due to current social distancing guidelines; arrangements will be confirmed with shortlisted candidates.

Note to interested applicants

In accordance with the new immigration rules, employers must hold a licence of sponsorship to recruit all overseas candidates who do not have the right to work in the UK. It is with regret that this role does not meet the current suitability requirements set by the UKVI to enable sponsorship of migrant workers. Therefore, we cannot progress applications from candidates who require sponsorship to work in the UK. 

Closing date for applications – Tuesday 17th August 2021, 5pm. 

Interviews are expected to take place – Tuesday 24th or Friday 27th August 2021