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Ref no:
The Mallard 100 Morrin Street Springburn Glasgow, G21 1AW
£30,070 per year
Contract Type:
Position Type:
Full Time
38.5 hours per week

This position has expired.

  • Join one of Scotland’s largest voluntary organisations
  • Ongoing training & career development
  • Generous pension & holiday allowance


CrossReach Children and Family Services aim to provide a caring and therapeutic environment which is founded on the principles of positive relationships. You will be expected to work to the highest professional standards and adhere to professional codes of conduct to ensure that the needs of children, young people and their families are fully met.

The Mallard short-break service allows children to have fun and take part in a range of activities in a safe environment.

If you would like to talk to someone about the types of opportunities we have, or have any other questions, please contact

Main Function

The Service Leader will support the Managing Coordinator and lead a team of staff to ensure that the care and support provided meets the needs of children and their families who use it.

The Leader will be the lead manager within the service with responsibility for day to day management and will link with parents, carers and a variety of professionals as required to ensure that the service is meeting expected outcomes.

The Service Leader will be required to contribute to achieving the highest professional standards of social care practice and for ensuring that quality standards are met, reflecting CrossReach Christian Ethos and Mission Statement.

Main Duties

Key Responsibilities

To implement and uphold the aims, objectives, policies and procedures of CrossReach and Children & Family Services

As Service Leader your main responsibilities will include

  • Promote and strengthen relational health through actively developing and role modelling positive and genuine relationships
  • To involve children, young people and their families in determining their own outcomes and to encourage participation in service development and improvement.
  • To ensure that children & young people’s individual needs and outcomes are met as per their care plan, and that needs their wellbeing is promoted and safeguarded in line with the GIRFEC wellbeing indicators:
  • Safe
  • Healthy
  • Active 
  • Nurtured
  • Achieving
  • Respected
  • Responsible
  • Included
  • Monitor the health, wellbeing, safety and security of children and young people and their environment.
  • Monitor and evaluate the implementation of strategies that support care plans
  • Monitor and Contribute information for Assessment, Children’s Reviews, Children’s and any other relevant meetings.
  • To ensure the effective delivery of service including
  • Ensure Assessments & Re-assessment process is adhered to  
  • Monitor & Evaluate individual and service outcomes in line with Getting It Right For Every Child
  • Safe working environment through balanced staff rotas
  • Significant Adverse Events are recorded & monitored
  • Support Managing Co-ordinator to provide a quarterly Management report for Head of Service     
  • Promote equality for all individuals.
  • Support children and young people when they are emotionally, psychologically and socially isolated and distressed.
  • Promote communication with children and young people where there are communication difficulties.
  • Empower children and young people to make use of available services and information.
  • Implement and monitor CrossReach policies relating specifically to
  • Attendance Management
  • Health & Safety
  • Child Protection
  • Safe Recruitment
  • Staff Supervision and ADP
  • Promote the health and well-being of all children, young people and adults in a sensitive and caring manner affording them dignity and respect.
  • To manage and support Team Leaders.
  • Manage and support changes in service delivery in line with the strategic vision and direction of the organisation and where the best interests of children and families are at the heart of all decision making.
  • To cover the Service ‘on call’ rota, providing out of hours support.

Planning and Development

To assist the Managing Co-Ordinator in the formulation of a yearly plan and work as a member of the management team to ensure that priorities outlined therein are met.

Quality Assurance

To assist the Managing Co-Ordinator in all aspects of Quality Assurance and to be responsible for the quality of care experienced by children and young people.

Financial and Administrative Management

To assist the Managing Co-ordinator as required in the preparation, management and monitoring of the annual operating budget.

To support Managing Coordinator with daily management of operational budget.

To ensure that records are maintained in line with CrossReach policy.

To contribute to the maintenance of systems to gather, record and store information/data.

Personnel Management

To assist in the recruitment and selection of staff as required.

To be responsible for the direct supervision of staff

To participate in HR related matters as required

To assist in induction training, ongoing training within the unit and be accountable to the Managing Coordinator for the training and development of team members.

To support the team leaders with regular team meetings

Professional Development

To keep abreast of current developments in the social care field in order to ensure that the highest standards of care are achieved.

To attend meetings, training courses and seminars as required.


To assist the Managing Co-Ordinator in the promotion of services and to maintain close working relationships, as required, with all relevant professionals involved in the care of children and young people.

Maintaining effective communication, contact and co-operation with relatives and friends of children & young people.

General Management 

To undertake responsibilities in relation to health and safety as delegated by the Managing Co-ordinator

To be responsible for a particular specialist area of work as directed by the managing co-ordinator.

To undertake other duties as may responsibility fall within the parameters of the post as delegated by the Managing Co-Ordinator

To demonstrate and share Christian love and support including sharing with others the leading of worship in accordance with CrossReach policy and by ensuring all staff meetings are opened with prayer and Bible reading.



Service Leader will be required to be registered with Scottish Social Services Council [SSSC] and have or attain within the registration period the minimum qualification of an HNC Social Care and SVQ Level 4.

A commitment to undertaking Management training is required.


Degree level study in Social Work, Education and/or Psychology.    

Additional qualifications of this post include:

  • Knowledge and understanding of Attachment Theory and trauma-informed practice
  • Full driving licence or commitment to achieving this within agreed timescale


As we do our work in Christ’s name the job you have applied for requires you to have a Christian faith and be able to work within and uphold our Christian Ethos (this is an ongoing occupational requirement under the Equality Act 2010).

This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks.

It is your professional responsibility to ensure that you meet the standards and criteria for registration.

Skills and Abilities


  • Postholder must possess basic computer literacy skills including use of Microsoft Office and the internet.
  • Experience in working with children
  • Experience in working with children with a disability
  • Experience in managing challenging behaviour