Customer Partner (Care & Support)

Are you looking for an exciting and challenging role in a progressive Housing Association?

We have a job opportunity for a Customer Partner to work with our Customer Experience Team.

What we’re looking for in this role:

As the face of Trust to our customers, you will be driven and enthusiastic, with a passion for delivering exceptional customer experiences for those living in the Fife, West Lothian, West Dunbartonshire and the Western Isles. A familiar face within the neighbourhoods in which you operate, you will be empowered to make the right decision at the right time, ensuring seamless service delivery, right first time for every customer.

Responsibilities of the role include:

Delivery of continuous improvement in customer satisfaction and business performance. Develop and nurture meaningful and effective communication with customers and partners. Lead our drive to ensure well maintained, attractive and vibrant communities and neighbourhoods where our customers live. Act as the face of Trust to our customers, in delivering seamless service delivery, right first time for every customer. There is a requirement to undertake out of hours on call duty on a rotational basis.

Skills and Experience:

With a good working knowledge of the housing and care sector , you will have excellent written and verbal communication skills and have excellent computer literacy skills with experience of Microsoft Office applications. As the post requires regular travel you must have access to your own vehicle and will receive a car allowance and appropriate expenses.

About Trust Housing:

Trust Housing Association is a national housing, support and care provider, offering a range of accommodation and support services for older people and housing for families and individuals. We have over 3,600 households across the length and breadth of Scotland, from the Highlands and Islands all the way down to the Borders.

In return for your enthusiasm and commitment we will offer you:

· Salary £41,291 to £44,637 with £458 monthly car allowance

· 35 hours per week with flexi-time

· Flexible work location and blended working scheme*

· A choice of pension scheme with employer contributions

· Generous holiday entitlement plus further days for long service

· Paid professional membership

· Continuous Learning and Development opportunities

· A supportive and caring working environment

If you’re excited about this opportunity but unsure if you have enough or relevant experience please get in touch for a confidential discussion with Lisa Devlin, Customer Experience Manager LisaD@trustha.org.uk or 0131 444 1200.

Trust is an Investor in People Platinum accredited employer, a Leader in Diversity and a great place to work.

Trust Housing Association is a Registered Scottish Charity- SC009086

*Blended Working

Trust operates a blended/hybrid working approach and you will have the opportunity to work flexibly from both a remote location (‘home’) and your contractual workplace ('office') should you choose to do so. We have offices in Edinburgh, Glasgow and Wishaw and your contractual workplace will be the most appropriate for you and the requirements of the role. There are no set rules for how many days you will work from each location, and you will be trusted to work from the most suitable location for what is best for the customer, the business, the team and yourself.