Customer Partner (Landlord)

Are you looking for an exciting and challenging role in a progressive Housing Association?

Following several staff changes due to internal appointments, Trust Housing Association has an opportunity for a Customer Partner (Landlord) working within our Customer Experience Team. You will be supporting our customers in Stirling, Clackmannanshire and South Ayrshire. You will also be required to line manage a small number of development staff.

As the face of Trust to our customers, you will be driven and enthusiastic, with a passion for delivering exceptional customer experiences, making our new and exciting strategy, The Time Is Now, a reality. A familiar face within the neighbourhoods in which you operate, you will be empowered to make the right decision at the right time, ensuring seamless service delivery, right first time for every customer.

With a good working knowledge of the housing sector including experience of collecting rent arrears, void management, estate management, and allocations you should also have excellent written and verbal communication skills and have excellent computer literacy skills with experience of Microsoft Office applications.

About Trust Housing

Trust Housing Association is a national housing, support, and care provider, offering a range of accommodation and support services. We have over 3600 properties across 23 local authority areas from the Highlands and Islands to Dumfries & Galloway.

If you have the necessary skills, experience, and drive to deliver exceptional customer experiences and would like to be part of our future delivering our new exciting and innovative strategy we would love to hear from you. If you would like to know more about this exciting opportunity, please visit our website for further details or contact Lorraine Fitzsimons, Customer Experience Manager (landlord) for an informal chat at LorraineF@trustha.org.uk

In return for your enthusiasm and commitment we will offer you: -

• 35 hours per week with flexi-time

• Flexible work location and blended working scheme*

• Competitive salary of £37,823 - £40,890 per annum

• Car Allowance £458 per month

• Access to paid training and continued personal development

• A choice of pension scheme with employer contributions

• Generous holiday entitlement

To apply for our role as Customer Partner (Landlord) please visit our Current Opportunities (trustha.org.uk) and complete our application form. The closing date for completed applications is noon on Wednesday 14^th June 2023. Interviews will take place on Thursday 20^th June 2023.

Trust is an Investor in People Platinum accredited employer, a Leader in Diversity, and a fantastic place to work.

We are an equal opportunities employer and welcome applications from all sections of the community.

*Blended Working

Trust operates a blended/hybrid working approach and you will have the opportunity to work flexibly from both a remote location (‘home’) and your contractual workplace ('office') should you choose to do so. We have offices in Edinburgh, Glasgow and Wishaw and your contractual workplace will be the most appropriate for you and the requirements of the role. There are no set rules for how many days you will work from each location, and you will be trusted to work from the most suitable location for what is best for the customer, the business, the team and yourself.

Trust Housing Association is a Registered Scottish Charity- SC009086