Solutions Team Specialist

We have an exciting opportunity for a Solutions Team Specialist to join our Customer Experience Team based in our Wishaw Office on a permanent part time time contract.

What we’re looking for:

Could you be the voice of Trust, to our customers providing reassurance and solutions to their queries and requests by delivering outstanding customer experience across a range of services including rents and allocations. Are you able to deliver exceptional customer service whilst finding solutions by using your knowledge, operational expertise, and enthusiasm?

You will provide support to members of the Customer Experience Team and help the organisation deliver a service which provides the best outcomes for both customers and the business.

You must have good verbal, written, and interpersonal communication skills with the ability to deliver a variety of administrative duties and demands, as well as being highly organised and able to work in a structured way.

You should be a great listener who can develop strong relationships with our customers by ensuring we do what we say we will.

Could this be you?

If you think you are a good fit for the role and our team is a good fit for you, we would love to hear from you. In return for your enthusiasm and commitment we will offer you:

• Competitive salary between £28,301 - £30,596 per annum pro rata
• Contracted 17.5 hours per week
• Generous Holiday Entitlement
• Flexi time
• Access to paid training
• A choice of pension scheme with employer contributions

About Trust Housing

Trust is an organisation that’s never stood still, we’ve embraced change and we place no limits on learning. Expanding our skills and experience, our confidence and ambition and our capacity to trust, support and care for each other.

As a national housing, support and care provider, offering a range of accommodation and support services. Primarily serving older people in our communities we also provide housing for families and individuals. We have over 3,600 households across the length and breadth of Scotland, from the Highlands and Islands all the way down to the Borders.

Trust is an Investor in People Platinum accredited employer, a Leader in Diversity and a great place to work.

Trust Housing Association is a Registered Scottish Charity- SC009086

If you’d like an informal discussion about this role, please contact Kelly Watt, Solutions Team Leader on 0131 444 1200

Trust is an equal opportunities employer and welcome applications from all sections of the community