ICT Support Technician

VSA has an exciting opportunity for an enthusiastic individual looking to further develop their skill set and help to shape end point technology solutions for the business.

As an ICT Support Technician you will provide first line support to VSA staff and triage all tickets via the ITIL compliant Service Desk Plus platform. Working closely with the ICT Senior Support Technician, you will analyse and resolve issues and requests in a prompt and timely manner. You will configure various ICT equipment to VSA standards including laptops, tablets, mobile phones.

You will also setup user accounts in Azure Active Directory and Office 365 with relevant permissions and access to VSA systems. Site visits to many locations across the city of Aberdeen will be required as part of this role although primarily based at VSA Headquarters at Castle Street.

This role will ideally suit a University Graduate with appropriate work experience or an existing helpdesk technician looking for a new challenge.

Salary: £25-28k per annum D.O.E

Hours: 35 hours per week

Work Pattern: Monday - Friday

Location: Aberdeen, Castle Street (Some home working possible)

Job Description:

• Provide remote and hands on support for all end point devices and associated technology.
• Work as part of the team to administer and support Microsoft RDS / Active Directory / Office 365 software and services / OneDrive / SharePoint / network drives / printers / end point protection / Intune MDM / Secure email / web and email filtering.
• Knowledge of Microsoft Azure would be an advantage
• Deployment of client hardware / operating systems / security patches and any other related changes.
• Monitor any assigned support tickets to ensure SLA and priorities are adhered to.
• Undertake troubleshooting analysis and provide resolution, preventive measures and a root cause analysis. Work with manufacturers support if not able to find an appropriate solution.
• Ensure any major issues are reported and escalated.
• Work with the team to further enhance our cyber security posture to protect the business.
• Test new hardware devices and software solutions and report findings.
• Keep up to date with latest technology and make recommendations and improvement suggestions.

Experience and Qualifications:

• Appropriate work experience within an IT/Helpdesk Technician or similar role
• Degree / HND in related computing subject or equivalent experience.
• Microsoft 365 Office and desktop certifications
• Master the English language, both written and verbally
• Working knowledge of GDPR would be an advantage
• Good oral and written presentation skills
• Right to work in the UK
• Driving Licence full UK

You will also have:

• A passion for technology, emerging trends and pro-active approach to personal development.
• An ability to effectively prioritise work load and execute tasks under pressure.
• Excellent communication skills with an ability to communicate clearly and professionally.