Service Manager Supported Accommodation

Location: Lockerbie , Dumfries and Galloway

Line managed by: Area manager of Care

Salary Scale: £35,000- £40,000

Hours of Work: 40 hours per week

Greenleaf provides a home for children not a children’s home. We believe that greatness starts small: it’s the little things that make an enormous difference both for our children and our team. Our primary aim is to create an environment of constant warmth, predictability and responsiveness to need, with the opportunity for children to experience new models of adult/child and peer group relationships. It is our belief that, in these new relationships, children can experience conflict with positive rather than negative resolutions.

Job Purpose

The role of a Service Manager is to provide leadership, development and direction across the service ensuring that the team provides the people we support with the service they need to lead a good life and achieve the things that are important to them and their families.

To promote excellent practice standards and ensure compliance of all homes in relation to relevant legislation and guidance. To ensure that recruitment is undertaken efficiently and that it is in accordance with safer recruitment legislation.

Duties will include:

• Build great relationships with the young people we support and the people important in their lives (families, other staff, and external professionals). Know their skills, interests, qualities, strengths, challenges, ways of communicating and aspirations and ensure the individualised service they receive plays to their strengths; helps them tackle their challenges and achieve their goals.
• Ensure all the plans and records relating to people are accurate and up to date using respectful language which allows people to see what progress is being made against goals; track areas of concern (e.g. health) and take action as agreed.
• To develop and implement individual Pathway Plans that focus on individuals’ preferences and needs and maximise and maintain their personal independence all the while promoting rights, autonomy and choices.
• Work in a consistent and positive way with local managers and other team members to ensure people get a great service from the whole team at any time. Ensure all organisation policies and specific agreed ways of working in the service are followed e.g. that specific support plans are being followed up, that medication processes are being adhered to, that money is managed effectively, that health and safety practices are carried out.
• Supervise, coach and train colleagues in person centred support practices, giving and acting on received feedback on what is going well and what is not going well.
• To use information technology (including a computer) to undertake a range of administrative tasks and to follow procedural guidelines and complete appropriate documentation in required formats and to compile detailed written reports and be able to communicate clearly to people we support, employees and other professionals all the while understanding the nature of confidentiality.

About you

• Significant experience of leading and managing Supported Living Services.
• Experience of supporting young people who have experience trauma.
• An in-depth understanding of the Self Directed Support Act and its principles.
• Experience of supporting young people who have mental health needs or learning disabilities to become more active in their community
• Experience of mentoring/supervising/coaching others
• Person centred working & developing person centred support plans with individuals
• Knowledge of Child Protection/Safeguarding
• A good communicator (written and verbal) and listener, someone who can communicate well with different people and can clearly get their ideas across in writing and verbally.
• Able to organise self and others to get things done with a high level of attention to detail

The post holder will need to promote an enabling environment, ensuring high standards of professional practice, whilst achieving compliance with external regulatory standards. You will provide specific management, support, advice and motivation to staff teams to ensure that the people who use our services are supported to be as independent as possible and achieve their goals.

In this role you will be required to be highly flexible and participate in the 24 hour on-call rotational system providing management support to staff and person-centred approaches to the people who use our services.

The Company reserves the right to vary duties and responsibilities at any time.

To apply for this role, please send over a copy of your CV and cover letter using the apply now option.