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Ref no:
ABC07912
Published:
18/1/2022
Closes:
1/2/2022
Location:
Marischal College, Broad Street, Aberdeen, AB10 1AB
Salary:
£21,626 - £24,204 per year
Contract Type:
Permanent
Position Type:
Full Time
Hours:
37 hours per week

This position has expired.

Job Description

Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link  and the Job Profile attached. These explain the job role and the type of person we're looking for.     

Location: Marischal College
Duration: Permanent, Full Time

Job Purpose:
The purpose of the role is to provide an efficient, effective and flexible comprehensive recovery service to recover income for Council Tax, Rent, Former Tenancy Arrears, Legal Expenses, Service Income, Housing Benefit Overpayments, Parking, Bus Lanes, Non Domestic Rates and any other income due to the Council in conjunction with the Council’s Debt Collection and Sheriff Officer Services. 

Requirements

The post holder, as a minimum, demonstrate skills and experience in:
An ability to understand and apply complex regulations
Using a variety of ICT software packages
Proven organisational skills
Proven communication skills
Proven attention to detail and high levels of accuracy
An ability to work co-operatively and flexibly
A focus on delivering excellent customer service
An ability to seek out solutions to avoid the need to instigate Court action
An ability to prepare accurate legal information for customer and Court
Comply with GDPR, ICT and Health and Safety

Responsibilities

No formal qualifications are required for this role.

The Individual

Please see the Job Profile for further details.

Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion.

Flexible Working

We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.

Disability Confident

We are a Disability Confident Employer.  If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact AskHR@aberdeencity.gov.uk.

Armed Forces

We are a forces-friendly employer, have signed the Armed Forces Covenant and are a silver award recipient in the Defence Employer Recognition Scheme.  We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: armedforces@aberdeencity.gov.uk.  We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.

Guaranteed Interview Scheme

We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for our roles and who:

  • have a disability
  • are care-experienced and aged 16-29
  • are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
  • have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
  • are New Scots aged 16-24 and are applying for any apprenticeships

Further information can be found at https://www.aberdeencity.gov.uk/services/jobs

Job Attachments