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  • Ref no: ABC05225
  • Published: 12/2/19
  • Closes: 21/2/19
  • Location: Marischal College, Broad Street, Aberdeen, AB10 1AB
  • Rate: £9 - £11 per hour
  • Contract Type: Permanent
  • Position Type: Full Time & Part Time
  • Hours: 37 hours per week

Applications for this job cannot be made online. Please refer to the advert for further information.

Job Description

"Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for".

Location: Marischal College

Duration:  1 x Full Time, Permanent (37 hours) 1 x Part Time, Permanent (20 hours)

Job Purpose:

To assist in the smooth running of all functions pertaining to Customer Service teams, maintaining a consistently high level of customer care. This includes the efficient handling of face to face, telephone, electronic and mail enquiries and the accurate data input to dedicated software packages. As a Customer Service Advisor you will be supporting the digitisation and digitalisation of services. Assisting customers in the transition from traditional channels of engagement over to digital. The successful applicant will be customer experience focused. They will be empathetic, considered, solution focused with an attention to detail

Requirements

No minimum requirements for this post

Responsibilities

The post holder will:

Deliver efficient, effective and professional services to customers through face to face, telephone, written and electronic means of communication in accordance with relevant legislation and governance policy

Process financial services in accordance with appropriate financial regulations

Utilise appropriate ICT equipment and systems for the effective delivery of services, ensuring records are correctly and accurately updated

Contribute to and support the ongoing operational development of the Customer Service teams

The Individual

Please see Job Profile for further details