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  • Ref no: ABC05228
  • Published: 12/2/19
  • Closes: 27/2/19
  • Location: Frederick Street Business Centre, Aberdeen, AB24 5HY
  • Rate: £9 - £11 per hour
  • Contract Type: Permanent
  • Position Type: Full Time & Part Time
  • Hours: 37 hours per week

Applications for this job cannot be made online. Please refer to the advert for further information.

Job Description

Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.

Location: Regional Communications Centre, Frederick Street, Aberdeen.

Duration: Permanent

Job purpose:

To assist in the smooth running of all functions pertaining to Customer Service teams, maintaining a consistently high level of customer care. This includes the efficient handling of face to face, telephone, electronic and mail enquiries and the accurate data input to dedicated software packages.

As a Customer Service Advisor, you will be supporting the digitisation and digitalisation of services. Assisting customers in the transition from traditional channels of engagement over to digital.

The successful applicant will be customer experience focused. They will be empathetic, considered, solution focused with an attention to detail.

Please indicate clearly on your application which post you wish to be considered for.

Post One

1 x 1.0 FTE post - 37 hours, to cover shifts on a rotational basis within a 24x7x365 day a year operation

Post Two

1 x 1.0 FTE post - 37 hours, to cover shifts on a relief basis within 24x7x365 day a year operation

Post Three –

1 x 0.5 FTE post - 18.5hrs per week

Working Saturday/Sunday alternating weekly between early/late shifts.

0730 – 1715

1000 – 1945

Requirements

Qualification Requirements:

N/A

Responsibilities

The postholder will be able to deliver:

Deliver efficient, effective and professional services to customers through face to face, telephone, written and electronic means of communication in accordance with relevant legislation and governance policy.

Process financial services in accordance with appropriate financial regulations.

Utilise appropriate ICT equipment and systems for the effective delivery of services, ensuring records are correctly and accurately updated.

Contribute to and support the ongoing operational development of the Customer Service teams.

The Individual

Please see attached job profile for further information.