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Ref no:
Municipal Buildings, Albany Street, Oban, PA34 4AW
£23,304 - £24,326 per year
Contract Type:
Position Type:
Full Time
35 hours per week

This position has expired.

Service: Development and Economic Growth

Closing Date:  Thursday 10th February 2022

We are seeking a key frontline member of staff to join our area Housing Team in Oban.

The post holder will:

• Provide the initial front line response for people who are homeless or threatened with homelessness.

• Provide advice and assistance and identify housing options for people at risk of homelessness

• Interview homeless applicants

• Complete all relevant needs assessments and ensure appropriate referrals are made for support and accommodation provision.

• Verify and input data for housing systems.

• Assist with the arrangements for the provision of temporary accommodation.

• Participate in the out of hours response service when necessary to meet the requirements of the service.

• Maintain financial records relating to accommodation charges.

The housing service has operated as a virtual service during the Covid pandemic and at the present time staff continue to work from home.

This is a permanent, full time post, 35 hrs per week, worked Monday to Friday 9am - 5pm with an hour for lunch.

The successful candidate will meet the following Essential Criteria:

• 3 standard grades (Level 1 or 2) including English and Maths

• Experience of front line customer service

• Aptitude for IT systems and ability to input data accurately.

• Excellent verbal communication and interpersonal skills.

• Investigative interviewing skills

• Awareness of customer focused service delivery

It is desirable that the post holder has:

• A relevant Professional Development Award in Housing Information and Advice Provision.

• Previous work experience within a public sector housing environment.

• Knowledge of housing information and advice and housing legislation.


Applicants should note that:-

This post is not suitable for job share


To apply for this vacancy, please click on the Apply Now button at the top of this page.

If you would like clarification on any information contained within the vacancy advert and/or the job description you will require to speak with the recruiting manager, who is Ailsa Kelly, Area Housing Officer, 01631 567976.

Please note that you cannot apply for this vacancy by contacting the recruiting manager, applications must be made by clicking on the Apply Now button at the top of this page.

Please also note that we do not accept CV’s, only applications completed and submitted via the Apply Now button on this page.


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