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Ref no:
The Johnnie Walker Bond 15 Strand Street Kilmarnock, KA1 1HU
£22,914 - £24,115 per year
Contract Type:
Position Type:
Full Time
35 hours per week
Work From Home:

Job Description

The post plays a key role in supporting operational and clinical staff within operational and clinical teams.  This includes processing all referrals for services via telephone, universal mailboxes or callers to reception and ensuring these are recorded on the relevant information system and assigned to the appropriate team.

The post holder will provide a customer care role, including sign-posting where required both in terms of telephony and face to face enquiries relating to contacts with their service. 


The duties of this post requires access to the public sector network and therefore the successful applicant must complete a basic Disclosure Scotland application.  A formal offer of employment with East Ayrshire Council will only be made once satisfactory clearance has been received.  Any information that is disclosed on a basic disclosure will require to be discussed before a formal offer of employment is made.


Employment References

We follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”.  With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer.  It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level.


Additional Information

This is a full time, temporary post based within Business Support, supporting the HEART Multi Disciplinary Team.

The post is temporary until 31/03/2025. 

Work Pattern - Mon-Thu 9am-5pm, Fri- 9am-4pm 

The workstyle for this post is ‘Flexible’ - 50-79% of time is office based.  Able to work at different/ multiple work    locations.  Occasionally works at home, or another location 1-2 days per week, or directly home to external appointments.

The admin base for this post is the Johnnie Walker Bond, Kilmarnock. 

Annual Salary - £22,914 - £24,115

If you apply for this post, please add the following email address to your safe sender list to ensure that any MyJobScotland related e-mails go directly to your inbox -


  • Disability Confident Employer - Employer