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Ref no:
EAD06200
Published:
27/01/2023
Closes:
10/02/2023
Location:
Various Locations In East Dunbartonshire, G66 1XT
Salary:
£23,504.71 - £26,150.82 per year pro rata
Contract Type:
Temporary
Position Type:
Part Time
Hours:
0 hours per week

Job Summary

Salary will be pro-rated for part-time hours. These positions are temporary.

Ready to deliver Exceptional Customer Service?

As the first point of contact for many Council customers, our Customer Services team strive to deliver an exceptional service at all times. 

Our team respond to a wide range of enquiries and provide customers with information, advice and support on Council services, working closely with other services on a regular basis. As Assistant Registrars, our Agents also play a key role in the delivery of Registration Services in the area.

Agents must have excellent communication and inter-personal skills and take ownership of customer enquiries through to satisfactory conclusion.  Problem solving skills, accuracy, sensitivity and good attention to detail are also essential for this interesting and varied role. Working in a busy and fast paced environment, our Agents need to be resilient and able to work well as a part of a team, sharing best practice, knowledge and experience.

Post holders will be required to handle customer enquiries via all contact channels, including face to face, telephone, and digital/online channels and will primarily be based in our network of Community Hubs. Closing date for applications is 16 October and interviews will be week beginning 24 October.  

For full details including how to apply, visit:www.myjobscotland.gov.uk

For an informal discussion these roles please contact Hayley Manson, Customer Services Team Leader at: hayley.manson@eastdunbarton.gov.uk

PVG / Disclosure Scotland

 

The following criteria applies to all roles within East Dunbartonshire Council where PVG/Disclosure checks are essential criteria

Where the post you are applying for is considered Regulated Work under the Protection of Vulnerable Groups (Scotland) Act, 2007, successful candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to confirmation of employment being made by East Dunbartonshire Council.

Please note, successful candidates will be expected to meet the cost of the relevant check which will be deducted from the successful candidate’s first salary payment.  

In specific circumstances the payment could be deducted in instalments from an employee’s wages following commencement of employment. Approval in such circumstances will be made by HR Services Lead.  

Should an employee leave in advance of the payment being deducted, the full amount will be deducted from the employee’s final salary.  

The criteria outlined above will apply to existing employees of East Dunbartonshire Council who apply for roles for which a PVG/Disclosure check is required.

Charter of Commitment

 

The commitment by East Dunbartonshire Council to job applicants is as follows:

• Individuals will be treated in a polite, friendly and welcoming manner.

• Equalities monitoring will be conducted to ensure a fair and equitable process with screening being carried out to anonymise sensitive information such as age, gender and disability.

• The information that we receive will be treated in confidence and with discretion. Only the relevant HR representative/team and the relevant service will see the application form.

• We will encourage and welcome applications from applicants under the disability symbol. Where the essential criteria are met an interview will be offered to those applying under the disability symbol.

• We will be pleased to make any reasonable adjustments to ensure accessibility at the interview.

• We will advise you within reasonable time after the closing date if you have not met the interview criteria. (Normally within 4 weeks)

• We will advise you of meeting the criteria for interview normally within 3 weeks.

• We will advise you if you have been successful or unsuccessful at the interview stage as soon as practically possible.

Website

www.eastdunbarton.gov.uk

 

  • Disability Confident Employer - Committed
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  • Scottish Living Wage