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Ref no:
Penston House, Macmerry, Tranent, EH33 1EX
£26,151 - £28,578 per year
Contract Type:
Position Type:
Full Time
35 hours per week
Work From Home:

This position has expired.

Vacancy Information

It is East Lothian Council's policy that successful applicants will be placed on the first point of the salary scale.

Days and Hours of Work:
Monday - Friday, 09.00-17.00 (flexible)
To start ASAP

Applications for this post will only be accepted from current employees of East Lothian Council (this includes casual and agency staff who are currently undertaking work for us)

Based in Penston House, Macmerry, however will be required to work from other East Lothian Council offices and from home at times.

East Lothian Council's Digital and Systems Team, based in the Contact Centre, manages and develops electronic systems used by the Customer Services Unit. The successful applicant will work as a member of this team and duties will include running system processes, system administration, general housekeeping and security management of several systems including but not limited to two call management systems, a library management system, a card management system and door access system.

We require a dynamic, enthusiastic and motivated person, with excellent communication skills and plenty of initiative to join our very busy team.

As the Contact Centre is a 24 hour / 365 day operation there will be a requirement to work out-of-hours to assist with system servicing and upgrades or help resolve critical system malfunctions and to also provide emergency system support.

Job Details

To contribute to the design, maintenance and development of systems and digital services offered by Customer Services contributing to system housekeeping, data security and data quality of these systems.

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job.  You will need to refer to these in order to complete the application form.  You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The East Lothian Way
The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work.  Should you be invited to interview, you may be asked questions based on these behaviours.  Please refer to the document via the link to familiarise yourself with them.

Job Requirements

Relevant Qualifications
Educated to HNC or SVQ Level 3 or equivalent in a relevant discipline i.e. IT with previous experience of working in an IT environment within a customer focussed organisation working with a range of software applications including databases, 
spreadsheets and analytical packages. 

The preferred candidate for this position may be subject to a Basic Disclosure provided by Disclosure Scotland prior to a formal offer of employment being made by East Lothian Council.

Please note:
If a Disclosure check is required and you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

For additional East Lothian Council employment information please click on the following link:

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link

If you require further information about this vacancy, please call 01620 827868, or email us on

Please note: We do not accept CV's (either electronically or by mail).  All our vacancies must be applied for by fully completing the on-line application form.  Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. 

Job Attachments