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Ref no:
Penston House, Macmerry, Tranent, EH33 1EX
£23,304 - £25,092 per year
Contract Type:
Position Type:
Full Time
35 hours per week
Work From Home:

This position has expired.

Vacancy Information

It is East Lothian Council's policy that successful applicants will be placed on the first point of the salary scale.   

Days and Hours of Work:
Monday - Thursday 09.00-17.00  & Friday 09.00 - 16.00 (flexible working)
To start asap

Applications for this post will only be accepted from current employees of East Lothian Council (this includes casual and agency staff who are currently undertaking work for us)

Based in Penston House, Macmerry, however will be required to work from other East Lothian Council offices and from home at times.

East Lothian Council's Digital and Systems Team, based in the Contact Centre, manages and develops electronic systems used by the Customer Services Unit. The successful applicant will work as a member of this team and duties will include running system processes, system administration, general housekeeping and security management of several systems including but not limited to two call management systems, a library management system, a card management system and door access system.

We require a dynamic, enthusiastic and motivated person, with excellent communication skills and plenty of initiative to join our very busy team.

As the Contact Centre is a 24 hour / 365 day operation there will be a requirement to work out-of-hours to assist with system servicing and upgrades or help resolve critical system malfunctions and to also provide emergency system support cover.

Job Details

To assist in maintenance, development and improvement of electronic systems used by and offered by Customer Services maximising efficiency of service delivery within specific standards and in accordance with the Council’s policies and plans with a commitment to achieve best value

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job.  You will need to refer to these in order to complete the application form.  You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work.  Should you be invited to interview, you may be asked questions based on these behaviours.  Please refer to the document via the link to familiarise yourself with them.

Job Requirements

Relevant Qualifications
Educated to Higher level, NC or SVQ level 2 in English and/or able to demonstrate equivalent knowledge/skills and competencies gained through relevant experience

The preferred candidate for this position may be subject to a Basic Disclosure provided by Disclosure Scotland prior to a formal offer of employment being made by East Lothian Council.

Please note:
If a Disclosure check is required and you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

For additional East Lothian Council employment information please click on the following link:

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link

If you require further information about this vacancy, please call 01620 827868, or email us on

Please note: We do not accept CV's (either electronically or by mail).  All our vacancies must be applied for by fully completing the on-line application form.  Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. 


Job Attachments