Business Relationship ManagerFavourite
|Closes:||Sunday, 17th September 2017|
|Published:||Friday, 1st September 2017|
|Location:||Barrhead Offices, 211 Main Street, Barrhead, East Renfrewshire|
|Salary:||£40,987 - £44,783 per year|
|Hours:||35.00 hours per week|
|Position Type:||Full Time|
|Organisation:||East Renfrewshire Council|
|Category:||IT / Telecommunications|
An exciting senior level opportunity has arisen within our ICT Service for a Business Relationship Manager to act as the primary representative for departments within East Renfrewshire Council.
We’re looking for an experienced Business Relationship Manager to join our team. As the key ICT contact, you will be responsible for developing customer centric relationships with departments to ensure that ICT services are aligned with business need and to drive up customer satisfaction by delivering a positive customer experience by meeting and exceeding expectations. You will provide strategic direction to departmental leaders and technology engagement and support the Council Digital Transformation programme.
To do this, you will need to be educated to degree level or have equivalent experience and preferably hold formal project and programme qualifications and be used to managing customer expectations. You must be used to dealing with a wide range of customers at all levels and explaining complex technical issues in a simplified manner coupled with experience of aligning ICT services with business need and identifying opportunities to maximise the benefits of technology in pursuit of strategic goals.
You must be a methodical self-starter who is able to form positive relationships and deal with people confidently at all levels. You will need to have excellent interpersonal, negotiation and organisational skills and be able to shape and influence services in line with departmental demand and assist departments in the effective use of technology.
This post is subject to a Basic Disclosure check.
Please click on the attachments below for full details of this post.