Business Relationship Manager

Favourite East Renfrewshire Council
Ref no: ERN01207
Closes: Sunday, 17th September 2017
Published: Friday, 1st September 2017
Location: Barrhead Offices, 211 Main Street, Barrhead, East Renfrewshire
Salary: £40,987 - £44,783 per year
Hours: 35.00 hours per week
Contract Type: Permanent
Position Type: Full Time
Organisation: East Renfrewshire Council
Category: IT / Telecommunications
Sub-category: Operations


An exciting senior level opportunity has arisen within our ICT Service for a Business Relationship Manager to act as the primary representative for departments within East Renfrewshire Council.


We’re looking for an experienced Business Relationship Manager to join our team. As the key ICT contact, you will be responsible for developing customer centric relationships with departments to ensure that ICT services are aligned with business need and to drive up customer satisfaction by delivering a positive customer experience by meeting and exceeding expectations.  You will provide strategic direction to departmental leaders and technology engagement and support the Council Digital Transformation programme.


To do this, you will need to be educated to degree level or have equivalent experience and preferably hold formal project and programme qualifications and be used to managing customer expectations. You must be used to dealing with a wide range of customers at all levels and explaining complex technical issues in a simplified manner coupled with experience of aligning ICT services with business need and identifying opportunities to maximise the benefits of technology in pursuit of strategic goals.


You must be a methodical self-starter who is able to form positive relationships and deal with people confidently at all levels. You will need to have excellent interpersonal, negotiation and organisational skills and be able to shape and influence services in line with departmental demand and assist departments in the effective use of technology.


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