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Ref no:
1 Edgar Street, DUNFERMLINE, KY12 7EP
£18,847 - £21,193 per year
Contract Type:
Position Type:
Full Time
36 hours per week
Work From Home:

This position has expired.

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Job Details

This role is based within the Contact Centre in the Community Alarms and Out of Hours team. This is a Customer Service based role and you will require to be customer focussed and provide excellent customer care whilst dealing with multiple call types including emergency situations and co-ordinate a response for Community Alarm Service Users. You will be required to attempt to resolve customer enquiries, whether routine or complex, at the first point of contact.

This is a full-time post working 36 hours per week on a shift pattern including evenings and weekends on a 4 on 4 off basis. There will be an element of unsocial hours payment at an additional 1/3 of the hourly rate. Unsocial hours will include evenings after 8pm to 7am Monday to Thursday and 8pm Friday through 7am Monday.

Shift patterns will include public holidays including Christmas and New Year.

The Person

You should have experience of providing excellent customer service and good communication skills which includes written correspondence. You should be able to use your own initiative, work independently and as part of a team. Experience in prioritising your own workload and managing your time whilst having the ability to work under pressure. Have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs. Display a flexible attitude to work and change with a positive, pro-active approach. You must have the ability to use multiple IT systems and have excellent administrative skills.  Have experience of responding quickly to changing demands and problem-solving skills. Experience of working without direct supervision and/or to undertake lone working.