Glasgow Life is the charity providing the support, inspiration and opportunity for Glasgow’s citizens to access the services that matter most to them.
We are recruiting an Assistant Program Officer, to join our 3,000 strong team of dedicated staff and volunteers. You will play a vital part in making a difference to Glasgow’s economy and profile, to local communities, and to the people who live, work, visit and play in the city. At the heart of everything we do is our vision: to inspire Glasgow’s citizens and visitors to lead richer and more active lives through culture and sport. So, if you’re inspired by the opportunity then we urge you to apply.
As Assistant Programme Officer you will support the delivery of public programme and excellent customer service within the Burrell Collection. This post is part of a peripatetic team and will work across different venues as required. Your responsibilities include supporting the Assistant Museum Manager/Museum Manager in the planning and organisation of the venue teams’ work, allocating tasks, scheduling and supervising teams and volunteers, monitoring performance and giving training as appropriate. You will organise, develop and implement an effective framework for procedures for staff management, health and safety and building maintenance. You will assist the venue management team with venue health and safety, maintenance and security, assessing work situations and implementing relevant safety and security measures whilst engaging with visitors, liaising with booked groups, assisting with gallery facilitation and resolving customer queries and complaints. You will coordinate events within the Museum, Organise outdoor and indoor events, support income generation
To be successful in this role you have the following skills and experience:
• Experience and knowledge of the management of a visitor attraction/leisure or commercial public facing business, including staff management, customer service, public programme, health and safety, maintenance and security issues
• Experience of and ability to lead, supervise and motivate a team and other colleagues
• Highly developed organisational and task completion skills
• Excellent listening and communication skills
• Ability to deliver services through and with partners/other agencies
• Competent IT skills and familiar with key software packages
• Weekend and evening working is required with capacity to work flexibly and to a rota (e.g. two days out of seven including alternate weekends)
This post is part time, 13.5 hours per week.
We believe in the transformational power of the services we provide for the citizens and visitors of Glasgow, and if you want to be a part of it, we’d love to hear from you.
In return we can offer a generous holiday allowance of 29 days (rising to 34 days after 5 years), plus 6.5 public holidays. You will also be eligible to join the Strathclyde pension fund, one of the largest local authority pension providers in the UK. Additional staff benefits include staff discounts, annual leave purchase scheme, flexible retirement and family friendly policies.
At Glasgow Life we value diversity and inclusion. We are particularly interested in receiving applications from BAME groups who are currently under represented in our organisation.
This position requires a Basic Disclosure. Please note successful candidates for the above position will be required to pay for their Disclosure.
Only existing employees of Glasgow Life can apply for this vacancy.
Salary for this post will be pro –rata.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054.
Packs will be posted out to you within 3 working days of receiving your telephone request.
Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.
For further information about working for us please refer to our website https://www.glasgowlife.org.uk/work-with-us