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Ref no:
GLA09705
Published:
25/11/2022
Closes:
11/12/2022
Location:
38 Albion Street, Glasgow, G1 1LH
Salary:
£31,578.25 - £36,678.29 per year
Contract Type:
Temporary
Position Type:
Full Time
Hours:
35 hours per week

Job Description

Glasgow Life is the charity providing the support, inspiration and opportunity for Glasgow’s citizens to access the services that matter most to them.  Working across museums, the arts, music, sport, world-class events, festivals, libraries, community facilities, and physical activity, learning and heritage programmes; the scale and reach of our activity makes a real and positive impact on the lives of Glasgow’s residents and creates unforgettable experiences for our visitors.

The Event
In 2023, Glasgow and locations across Scotland are hosting the inaugural UCI Cycling World Championships, bringing together 13 world championships into one. Glasgow Life will deliver the sport competition, events and additional programmes in the city on behalf of Cycling World Championships and is expanding its team to deliver the world’s biggest ever cycling event. Glasgow leads the way in hosting major cultural and sporting events, using world class facilities we’ll deliver 8 cycling disciplines bringing new ideas, partnerships and initiatives to the city, enriching urban living by animating the city in the lead up to and beyond the event to drive lasting legacy to the city.   

The Role 
This role will be pivotal in the operational planning and delivery of Spectator Services, delivering excellent customer service across the Championships in Glasgow, ensuring consistency is achieved across venues. 

Your key tasks will include:
•    Coordinating Spectator Services including the coordination of front of house services 
•    The development of key policies and procedures to support the delivery of the best possible experience for all spectators attending the Championships.
•    Support the production and publication of spectator guides, maps, and wayfinding, coordinating the development and sharing of key information

To be successful you should have: 
•    A knowledge, understanding and experience of the delivery of front of house operations at an event or venue within the context of a major multi-sport event environment. 
•    Strong project management skills with an understanding of, and the ability to, deliver exceptional customer service
                                                                                                                                                            In return we can offer a generous holiday allowance of 29 days (rising to 34 days after 5 years), plus 6.5 public holidays.  You will also be eligible to join the Strathclyde pension fund, one of the largest local authority pension providers in the UK.  Additional staff benefits include staff discounts, annual leave purchase scheme, flexible retirement and family friendly policies. 

Glasgow Life seeks to reflect the extraordinary diversity of our city at every level of our organisation and in our programmes. We strongly encourage suitably qualified applications from a wide range of backgrounds to apply and join Glasgow Life. To find out more about our commitment to equality and diversity visit  https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

This post is temporary for a period up to the end of August 2023. 

 

Application Packs

Current Glasgow Life Employees

At the end of the temporary period, eligible employees will have a right to return to a role of their substantive grade within the council family as a minimum.  Employees are required to inform their current manager prior to submitting an application.

 

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054.

Packs will be posted out to you within 3 working days of receiving your telephone request.

Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Further Information

For further information about working for us please refer to our website https://www.glasgowlife.org.uk/work-with-us