Head of Operations - Fixed Term

Favourite Glasgow
Ref no: GLA02143
Closes: Sunday, 28th May 2017
Published: Friday, 28th April 2017
Location: Commonwealth House, 32 Albion Street, Glasgow
Salary: £62,216.06 - £72,209.21 per year
Hours: 35.00 hours per week
Contract Type: Fixed Term
Position Type: Full Time
Organisation: Glasgow
Category: Managerial / Executive
Sub-category: Head of Department

Job Description

The Glasgow 2018 European Championships is a new multi-sport event which will be held in Glasgow and Berlin in the summer of 2018. More than 8000 athletes, officials and media are expected in Glasgow and Scotland with a potential television audience of more than one billion.


Funded jointly by the Scottish Government and Glasgow City Council this new event will be organised in partnership with the international and national sports federations for each of the participating sports. The Glasgow 2018 European Championships will allow Glasgow and Scotland to continue to build on the economic, cultural and sporting legacy achieved by staging the Commonwealth Games in 2014.


The Head of Operations will play a critical role in the success of the inaugural 2018 European Championships and will oversee the operational delivery of all aspects of the events taking place in Glasgow and across Scotland. This will include the sport programme, venues, event management, transport, accommodation, safety, security, workforce, accreditation, technology and the cultural festival.


Directly responsible for the work of seven established operational Functional Areas and supporting the ten other Functional Areas in the planning of their Championships-time responsibilities, the Head of Operations will orchestrate the safe and successful delivery of an event which will reinforce Glasgow and Scotland’s reputation as world class hosts of major sport and cultural events.


The Head of Operations will support Functional Area Leads and empower them to plan and deliver a world-class event product within a cohesive and team-focussed approach. Crucial to the preparation for delivery will be the design and implementation of operational processes which acknowledge the scale and complexity of the Championships; 12 Competition Venues, 2 Live Sites, 10 Non-Competition Venues, 60 hotels, 7 sports with 12 disciplines and over 3000 volunteers.


Working in a complex landscape with multiple partners, the post-holder will have significant experience of operational planning of major multi-sport/venue events and the proven ability to build and maintain excellent relationships at all levels. Experience of developing operational readiness and delivery processes is essential.

The post-holder will be the lead operational planner and will be responsible for ensuring that the planning process will lead to an ‘on-time and on-budget’ event.

The Head of Operations must display inspirational leadership qualities and motivate a team during the intensive planning phase and the high-pressured environment during delivery of the Championships. The post-holder will be an effective communicator with a range of audiences including team members, peers, partners, stakeholders, Elected Members and senior officers and will have experience of the management of multiple stakeholders with differing priorities and objectives.

The Head of Operations will ensure the complete integration of the operational planning process with the Programme Management Office and will have a proven track record in a multi-disciplined event environment and the experience of overseeing a major programme with multiple critical dependencies and responsibilities across Functional Areas.


Reporting to the Championships Director the post-holder will make a major contribution to the effective planning and successful delivery of the inaugural European Championships. The model and ethos for these Championships is significantly different to that of a traditional multi-sport event and as such the successful candidate has the opportunity to influence and shape this new, unique and innovative product.

The successful candidate will be based at Commonwealth House, 32 Albion Street, Glasgow.


The successful candidate must be able to commit to evening and weekend working shortly before, and during, the Championships. Restrictions on annual leave will also be necessary in the summer of 2018.


If you are an employee of Glasgow City Council, Glasgow Life or one of the Council’s Arms Length External Organisations (ALEOs) and secure a role on the Championships your substantive grade and terms and conditions will be protected, however your current role may not be.


This is a fixed term opportunity up to August 2018.

Application Packs

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you within 3 working days of receiving your telephone request. Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.

Further Information

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