Customer Care Assistant x2

Favourite Midlothian Council
Ref no: MID01540
Closes: Monday, 23rd January 2017
Published: Wednesday, 11th January 2017
Location: Fairfield House 8 Lothian Road
Salary: £17,864 - £18,709 per year Pro Rata
Hours: 21.00 hours per week
Contract Type: Permanent
Position Type: Full Time
Organisation: Midlothian Council
Category: Administration / Clerical / Secretarial
Sub-category: General Administration Assistant

Job Advert

An opportunity exists for two permanent part-time Customer Care Assistants in the Home Care Team based in Fairfield House, Dalkeith. If you're a good communicator and enjoy helping people, this could be an ideal job for you. As a Customer Care Assistant you will deal with all incoming calls to the service & be responsible for supporting a Team Supervisor and contributing to the provision of Home Care services to client’s in their own homes. You will also be responsible for operating & recording your work on a computerised scheduling & client information system & ensuring care packages are always covered as required. You will provide support & advice for carers as required and deal with customer enquiries and any complaints within the guidance provided.

It is essential that you are competent in literacy and numeracy, such as three Standard Grades at level 3 or above, including Mathematics and English or equivalent subjects.

Good 'people skills', a friendly approach and excellent communication skills are equally essential in this post. You will also need to have:

• a genuine interest in helping customers

• the ability to work as part of a team

• a polite, thoughtful and friendly attitude

• patience and calmness under pressure

• the ability to handle complaints and difficult situations

• Organisational, computer and administration skills

Previous experience working in the care sector or knowledge of this area of work would also be an advantage.

Vacancy Information

Position Title: Customer Care Assistant x2

Position Number: WAC0620

Directorate: Health & Social Care

Location: Fairfield House

Contract Status: Permanent

Hours of Work: 21 hours per week

Working Pattern: Four days on, four days off – 16:00 – 22:00

Weeks per year: 52

Closing Date: Monday 23 January 2017

Interview Date: Week commencing 30 January 2017

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on you working 21 hours over 52 weeks per year the minimum actual salary for this position is £10,420.86 per annum.

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please call 0131 271 3063 to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

Job Location