Customer Service Advisor x2

Job Vacancy

We are looking for enthusiastic, motivated and professional Customer Service Advisors to join our busy Contact Centre.

Midlothian Council Contact Centre provides customer services for a range of council service areas.  We aim to deliver excellent and professional customer service across multiple channels.   

The role requires good listening and communication skills and you will need to demonstrate a high level of accuracy, adhere to GDPR requirements and ensure that the customer receives first rate and skilled service through every contact.

We have two vacancies within our Contact Midlothian team, the ideal candidate will have experience of processing a high volume of interactions and able to demonstrate experience of managing multichannel customer contact.

Experience with housing repairs and waste services is desirable however this is not essential as full training will be provided.

Experience in this area is desirable however not essential as full training will be provided.

The jobholder must have a minimum of 3 standard grade passes or SVQ in English and Mathematics and/or able to demonstrate equivalent knowledge, skills and competencies gained though relevant experience.

The jobholder is required to undertake in-house training that meets the requirements of Customer Service standards and Midlothian’s competencies in order to carry out the role.

CLOSING DATE - Thursday 22 December 2022

INTERVIEW DATE - week beginning 9 January 2023 

Job Advert

Position Title: Customer Service Advisor x2

Position Number: X357 & RBD0024

Directorate: Place

Location: Midlothian House/Contact Centre

Contract Status: Permanent

Hours of Work: 36 hours 

Working Pattern: Monday to Thursday 09:00 to 17:00, Friday 08:30 to 16:00 (7:12 shift pattern) or Monday to Thursday 08:00 – 17:00, Friday 08:00 – 16:00 (7:12 Shift pattern)

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on you working 36 hours over 52 weeks per year the minimum actual salary for this position is £25,265.56 per annum.

Requirements

Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a disclosure check for all employees who can access official information. The fee for this PSN Disclosure check will be met by you. 

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please call 0131 271 3063 to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.