Clerical Assistant

Favourite North Ayrshire Council
Ref no: NAY03199
Closes: Friday, 26th January 2018
Published: Saturday, 13th January 2018
Location: Kilmarnock Sheriff Court, St Marnock Street, Kilmarnock
Salary: £15,986.25 per year
Hours: 35.00 hours per week
Contract Type: Permanent
Position Type: Full Time
Organisation: North Ayrshire Council
Category: Administration / Clerical / Secretarial
Sub-category: General Administration Assistant

Role Profile

This role works within North Ayrshire Health and Social Care Partnership. Working in partnership (North Ayrshire Council, NHS Ayrshire & Arran, Third Sector Interface North Ayrshire and Scottish Care) we are joining up community-based health and social care services in North Ayrshire – we are delivering care together.


  • Our vision is that all people who live in North Ayrshire are able to have a safe, healthy and active life.


  • Our values are respect, innovative, care, honesty, person-centred, inclusiveness, efficiency



To provide clerical support, covering a range of tasks.


Corporate Responsibilities

  • To undertake individual role in line with the Council’s Strategic Priorities and in compliance with the Council’s corporate policies and procedures.
  • To undertake any other reasonably required duties as instructed by Management or someone acting on their behalf, in addition to the role specific tasks & responsibilities detailed below.

Role Specific Tasks & Responsibilities

  • Typing / word processing a variety of documents e.g. memos/letters/reports.
  • Entering and retrieving data from a range of computerised or manual systems, maintaining confidentiality and sensitivity where appropriate.
  • Compiling information, producing basic statistics and completion of checklists.
  • Filing, photocopying, faxing and processing mail.  
  • Deal directly with queries from colleagues and customers who may be either internal or external, through appropriate communication
  • Provision of a high level of customer focused service both on telephone and at reception.
  • Organising, minuting and transcribing various types of meetings.
  • Ordering of equipment for issue via NAC procurement system Integra
  • Processing call up paperwork.
  • Comply with confidentiality.






Education and Qualifications

  • Standard Grade qualifications at level 3 or above in Maths, English and Business Administration or equivalent
  • Relevant vocational qualification (eg. SVQ Level 2 or equivalent)
  • Application Form
  • Interview


  • Experience in the use of Microsoft Office Packages
  • Experience in the use of electronic procurement system
  • Experience of working in a busy office environment
  • Minute taking experience
  • Customer Care experience
  • Application Form
  • References
  • Interview

Specialist Knowledge


  • Knowledge of Social Services
  • Knowledge of Social Service Carefirst System
  • Application Form
  • Interview
  • Pre/Post-Interview Check (if appropriate)

Skills and Abilities

  • Communication skills
  • Customer Service skills
  • Interpersonal Skills
  • Attention to detail
  • Typing/Word Processing skills


  • Application Form
  • References
  • Interview


  • Willing to undertake additional training
  • Ability to travel North Ayrshire
  • Works well as part of a team
  • Adheres to confidentiality
  • Non judgemental
  • Professional Manner
  • Willing to provide cover at other office bases
  • Required to undertake a Basic Disclosure check
  • Possession of Clean UK Driving Licence
  • Application Form
  • Interview
  • Post Interview Check (if appropriate)

Staff Values & Behaviours

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on how to complete behaviour based application form questions is available on the Council’s website.





We put our customers first

We understand the bigger picture


  • Provide excellent customer services
  • Meet and where possible exceed the expectations of internal and external customers.
  • Understand the performance levels and standards required within our own role and strive to achieve and where possible exceed these.
  • Know how the work we do fits into the overall performance of the Council.


We take pride in the jobs we do

We are ambitious for our community

  • Take ownership of our own actions and performance.
  • Reflect on the work we do and consider how it could be improved.
  • Have a positive impact on the lives of our customers and their communities.
  • Push the boundaries to help our customers and communities realise their potential.


We all look for better ways to deliver our services

We achieve the best results together

  • Find new ways to deliver improvements, efficiencies and value for money.
  • Embrace change with enthusiasm and creative ideas.
  • Work together and creatively produce the best outcomes for our customers and communities.
  • Plan all activities with the end goal in mind.


Additional Information


For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process


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