Clerical Assistant (Part-Time)

Favourite North Ayrshire Council
Ref no: NAY02464
Closes: Wednesday, 14th June 2017
Published: Wednesday, 31st May 2017
Location: Kilbirnie Area Office (Social Services), Craigton Road, Kilbirnie
Rate: £7.72 - £8.44 per hour
Hours: 17.50 hours per week
Contract Type: Permanent
Position Type: Part Time
Organisation: North Ayrshire Council
Category: Administration / Clerical / Secretarial
Sub-category: General Administration Assistant

Role Profile



To provide clerical support, covering a range of tasks.




Corporate Responsibilities

  • To undertake individual role in line with the Council’s business objectives and in compliance with the Council’s corporate policies and procedures.
  • To undertake any other reasonably required duties as instructed by Management or someone acting on their behalf, in addition to the role specific tasks & responsibilities detailed below.

Role Specific Tasks & Responsibilities

  • Typing / word processing a variety of documents e.g. memos/letters/reports.
  • Entering and retrieving data from a range of computerised or manual systems, maintaining confidentiality and sensitivity where appropriate.
  • Compiling information, producing basic statistics and completion of checklists.
  • Filing, photocopying, faxing and processing mail.  
  • Deal directly with queries from colleagues and customers who may be either internal or external, through telephone, written or face to face contact.
  • Providing a high quality reception service
  • Providing a high quality administrative support to community care and service access teams.
  • Inputting referrals to carefirst and updating carefirst system as appropriate.
  • Ordering equipment for issue via NAC procurement system PECOS
  • Complying with confidentiality, IT and data protection guidelines.








Education and Qualifications

  • Minimum Grade 3/C Standard Grades/National 5s in English; Maths and Business Administration or equivalent
  • Relevant vocational qualification (eg. SVQ Level 2 or equivalent)
  • Application Form
  • Interview


  • Experience in the use of Microsoft Office Packages
  • Customer Care experience
  • Experience of working in a busy office environment
  • Experience in the use of electronic procurement system
  • Application Form
  • References
  • Interview

Specialist Knowledge


  • Knowlegde of Social Services
  • Knowledge of Carefirst System
  • Application Form
  • Interview
  • Pre/Post-Interview Check (if appropriate)

Skills and Abilities

  • Communication skills
  • Customer Service skills
  • Interpersonal Skills
  • Attention to detail
  • Typing/Word Processing skills


  • Application Form
  • References
  • Interview


  • Willing to undertake additional training
  • Willing to provide cover at other offices.
  • Non judgemental
  • Professional Manner
  • Communicates effectively
  • Takes and follows instruction
  • Works well as part of a team
  • Adhere to confidentiality
  • Ability to travel throughout North Ayrshire
  • Application Form
  • Interview

Staff Values & Behaviours

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on how to complete behaviour based application form questions is available on the Council’s website.





We put our customers first

We understand the bigger picture


  • Provide excellent customer services
  • Meet and where possible exceed the expectations of internal and external customers.
  • Understand the performance levels and standards required within our own role and strive to achieve and where possible exceed these.
  • Know how the work we do fits into the overall performance of the Council.


We take pride in the jobs we do

We are ambitious for our community

  • Take ownership of our own actions and performance.
  • Reflect on the work we do and consider how it could be improved.
  • Have a positive impact on the lives of our customers and their communities.
  • Push the boundaries to help our customers and communities realise their potential.


We all look for better ways to deliver our services

We achieve the best results together

  • Find new ways to deliver improvements, efficiencies and value for money.
  • Embrace change with enthusiasm and creative ideas.
  • Work together and creatively produce the best outcomes for our customers and communities.
  • Plan all activities with the end goal in mind.

Basic Disclosure

Preferred candidates will be required to undergo a Basic Disclosure check, prior to a formal offer of employment being made by North Ayrshire Council. Please note: Successful candidates will be expected to meet the cost of the Basic Disclosure Check of £25 which will be deducted from your wages following the commencement of employment. For further information on the Disclosure Scheme please visit For further details on North Ayrshire Council’s policy please visit


For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process


Living Wage Allowance

North Ayrshire Council supports the Scottish Government’s ‘Living Wage’ initiative, which provides that all employees should earn at least £8.45 per hour. Therefore, successful applicants will be paid the ‘Living Wage’ - (the Hourly Rate for the post + a Living Wage Pay Supplement, in order to bring their earnings to £8.45 per hour).