Escort/Attendant (Part-Time)

Favourite North Ayrshire Council
Ref no: NAY03054
Closes: Friday, 1st December 2017
Published: Monday, 20th November 2017
Location: Fergushill Resource Centre, Fergushill Road, Kilwinning
Rate: £8.75 per hour
Hours: 19.47 hours per week
Contract Type: Permanent
Position Type: Part Time
Organisation: North Ayrshire Council
Category: Social Services / Housing / Childcare
Sub-category: Adult Social Work

Role Profile

This role works within North Ayrshire Health and Social Care Partnership. Working in partnership (North Ayrshire Council, NHS Ayrshire & Arran, Third Sector Interface North Ayrshire and Scottish Care) we are joining up community-based health and social care services in North Ayrshire – we are delivering care together.


  • Our vision is that all people who live in North Ayrshire are able to have a safe, healthy and active life.


  • Our values are respect, innovative, care, honesty, person-centred, inclusiveness, efficiency





To ensure the safe transportation and care of vulnerable service users to and from their homes or other venues



Corporate Responsibilities


  • To undertake individual role in line with the Council’s Strategic Priorities and in compliance with the Council’s corporate policies and procedures.
  • To undertake any other reasonably required duties as instructed by Management or someone acting on their behalf, in addition to the role specific tasks & responsibilities detailed below.


Role Specific Tasks & Responsibilities


  • To assist Service Users to access transport and use this safely.
  • To ensure Service Users are securely seated on transport.
  • To attend to any other situation which may arise whilst escorting the service user to provide the best possible customer service.
  • To communicate with parents/carers/next of kin as appropriate and other staff and to pass on any relevant information.
  • To attend for escorting under the direction of management.
  • To assist with provision of direct support of Service Users when not required to escort
  • To work within the unit on general errands and tasks when required
  • To contribute to risk assessments involving the transportation of Service Users.
  • To be capable of undertaking Movement and Handling and CALM training.








Education and Qualifications

  • Certificate in CALMS procedures
  • ISOH Working Safely or equivalent
  • Application Form
  • Interview



  • Experience of learning disability
  • Application Form
  • References
  • Interview



Specialist Knowledge

  • Risk Assessing
  • First Aid training
  • Application Form Interview
  • Pre/Post-Interview Check (if appropriate)

Skills and Abilities

  • Able to demonstrate ability to cope with emergency situations


  • Application Form
  • References
  • Interview


  • Practical
  • Resourceful
  • Able to communicate verbally, pleasant manner, calm presence
  • Must be physically fit   and capable of CALM, Moving/Handling training
  • Able to manoeuvre an occupied wheelchair



  • Application Form
  • Interview
  • Pre/Post-Interview Check (if appropriate)

Staff Values & Behaviours

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on how to complete behaviour based application form questions is available on the Council’s website.





We put our customers first

We understand the bigger picture


  • Provide excellent customer services
  • Meet and where possible exceed the expectations of internal and external customers.
  • Understand the performance levels and standards required within our own role and strive to achieve and where possible exceed these.
  • Know how the work we do fits into the overall performance of the Council.


We take pride in the jobs we do

We are ambitious for our community

  • Take ownership of our own actions and performance.
  • Reflect on the work we do and consider how it could be improved.
  • Have a positive impact on the lives of our customers and their communities.
  • Push the boundaries to help our customers and communities realise their potential.


We all look for better ways to deliver our services

We achieve the best results together

  • Find new ways to deliver improvements, efficiencies and value for money.
  • Embrace change with enthusiasm and creative ideas.
  • Work together and creatively produce the best outcomes for our customers and communities.
  • Plan all activities with the end goal in mind.

PVG (Adults)

This post is considered Regulated Work with Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with protected adults

Preferred candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to confirmation of employment being made by North Ayrshire Council. Please note, successful candidates will be expected to meet the cost of the relevant PVG check (£59 or £18), which will be deducted in instalments from your wages following commencement of employment. For further information on the PVG Scheme please visit For further details on North Ayrshire Council’s policy please visit



For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process

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