Modern Apprentice (Housing) (Temporary)

Favourite North Ayrshire Council
Ref no: NAY02945
Closes: Tuesday, 19th September 2017
Published: Tuesday, 5th September 2017
Location: Dalry/Beith Area Housing Office, Townend House, 2 Townend Street, Dalry
Rate: £4 - £5.55 per hour
Hours: 35.00 hours per week
Contract Type: Fixed Term
Position Type: Full Time
Organisation: North Ayrshire Council
Category: Modern Apprenticeship / Trainee
Sub-category: Business / Admin / Clerical

Role Profile





As part of North Ayrshire Council’s Modern Apprentice Recruitment Process if, following interview, you are chosen as a Preferred Candidate, you must complete a 2 week pre-employment Course with one of our Employability Partners, before being issued with a Conditional Offer of Employment.  

For further information on what the course will entail and the training allowance click here. Details of when this will take place will be emailed to you by the Employability & Skills Team after interview.


To undertake a Modern Apprenticeship and contribute to the efficient and effective delivery of the service. 


Corporate Responsibilities

  • To undertake individual role in line with the Council’s Strategic Priorities and in compliance with the Council’s corporate policies and procedures.
  • To undertake any other reasonably required duties as instructed by Management or someone acting on their behalf, in addition to the role specific tasks & responsibilities detailed below.

Role Specific Tasks & Responsibilities

Under supervision, and with support and guidance, the Modern Apprentice will undertake the following duties and responsibilities:-

  • Typing / word processing a variety of documents e.g. memos / letters / reports
  • Entering and retrieving data from a range of computerised or manual systems maintaining confidentiality and sensitivity.
  • Providing assistance to other officers, in the execution of their duties through administrative and clerical support.
  • Deal directly with all enquiries made either in person, by telephone or by correspondence from the public including the research, progress and resolution of such enquires in co-operation with other officers.
  • Undertake any training as required with the external training provider.






Education and Qualifications

  • Three National 4 qualifications or above
    (one of these qualifications must be in English)     


  • Application Form
  • Interview


  • Relevant knowledge and / or experience gained from education, voluntary or part time work    


  • Application Form
  • References
  • Interview

Specialist Knowledge


  • A working knowledge of Microsoft packages     
  • Application Form
  • Interview
  • Pre/Post-Interview Check (if appropriate)

Skills and Abilities

  • Written and verbal communication skills
  • Ability to work on own initiative or as part of a team
  • Willingness to take and follow instruction    


  • Application Form
  • References
  • Interview


  • Ability to travel throughout North Ayrshire    


  • Application Form
  • Interview
  • Pre/Post-Interview Check (if appropriate)

Staff Values & Behaviours

Our values of Focus, Passion and Inspiration are core in everything we do and how we do it. They are the foundation that our work is built on, and they are used to measure how well we do each day. On their own, they are just words; to become meaningful they need to be backed up by actions. That's why we aim for them to be at the heart of everything we do. When they are, we can - and will - deliver the best services for the communities of North Ayrshire.




We put our customers first

We understand the bigger picture


  • Provide excellent customer services
  • Meet and where possible exceed the expectations of internal and external customers.
  • Understand the performance levels and standards required within our own role and strive to achieve and where possible exceed these.
  • Know how the work we do fits into the overall performance of the Council.


We take pride in the jobs we do

We are ambitious for our community

  • Take ownership of our own actions and performance.
  • Reflect on the work we do and consider how it could be improved.
  • Have a positive impact on the lives of our customers and their communities.
  • Push the boundaries to help our customers and communities realise their potential.


We all look for better ways to deliver our services

We achieve the best results together

  • Find new ways to deliver improvements, efficiencies and value for money.
  • Embrace change with enthusiasm and creative ideas.
  • Work together and creatively produce the best outcomes for our customers and communities.
  • Plan all activities with the end goal in mind.

Additional Information


For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process

When shortleeting job applicants seeking a Modern Apprenticeship with the Council, subject to meeting the essential criteria, priority in the 1st instance will be given to those who are currently unemployed followed by applicants who are already in work & who are seeking to develop their career.

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