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Ref no:
NLA06332
Published:
17/11/2021
Closes:
1/12/2021
Location:
Dalziel Building, 7 Scott Street, Motherwell, ML1 1PN
Salary:
£19,269 - £20,508 per year
Contract Type:
Temporary
Position Type:
Full Time
Hours:
35 hours per week

This position has expired.

Job Advertisement

North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth.  Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development.  We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

North Lanarkshire Council has a vacancy for a Customer Service Assistant, working as part of the Customer Services function, primarily working from home.

To provide the highest level of customer service, we seek to recruit staff with experience of working in a busy, customer focused or contact centre environment. Ideally you will have experience of Housing and/or Corporate Property Repairs, however comprehensive training will also be provided.  You should have excellent verbal and written communication and IT skills. You will have excellent customer care and call handling skills, with the ability to take ownership for the decisions you make and work effectively as part of a team. You should demonstrate a flexible approach to work, an ability to prioritise tasks and a willingness to learn and evolve with the service as it develops

These posts are temporary until March 2022.

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you.  We have a great package of benefits available, from health and wellbeing to finances and family.  This includes 26 days annual leave and 6 public holidays*, and a wide range of offers available to you through our NLLife reward site.  We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a
Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip.  You will only be paid for the hours that you work.

Disability Confident Leader   Happy to Talk

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the minimum requirements for the position.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process.

Easy Read – My NL

 

 

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