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Ref no:
Dalziel Building, 7 Scott Street, Motherwell, ML1 1PN
£22,362 - £24,108 per year
Contract Type:
Position Type:
Full Time
35 hours per week
Work From Home:

Job Advertisement

We are seeking to recruit five temporary Self Isolation Support Grant Assistants to support the council in providing exceptional customer service standards in the delivery of the Scottish Welfare Fund – Self Isolation Support Grant.

The duties of the post will include decision making and administration of Self Isolation Support Grants.

To be successful in this role you will have moderate experience and a proven record of dealing with front line enquiries in a busy customer service environment, have well developed customer care, communication and IT skills and also a flexible approach to work.

You will be expected to work with minimal supervision, have strong decision making skills and the ability to maintain a high degree of accuracy when working under pressure.

Knowledge of council services such as social care, social housing and benefits or experience gained within a Department of Work and Pensions setting are considered desirable as is a relevant customer care qualification.

Proposed interview date: 24/01/2022

These posts are temporary until 31 October 2022.

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you.  We have a great package of benefits available, from health and wellbeing to finances and family.  This includes 26 days annual leave and 6 public holidays*, and a wide range of offers available to you through our NLLife reward site.  We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a
Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip.  You will only be paid for the hours that you work.

Disability Confident LeaderHappy to Talk

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the minimum requirements for the position.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process.

Easy Read – My NL

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