Skip to main content
Ref no:
Council Offices, Kirkwall, Orkney, KW15 1NY
£11.08 per hour
Contract Type:
Position Type:


Customer Services

Relief Customer Services Adviser/Library Assistant

Hours are offered on an as and when required basis
£12.40 per hour (pro rata including District Islands Allowance)

A relief position has arisen within the Customer Services team to provide cover at our service points at the Council Offices in Kirkwall and the Warehouse Buildings in Stromness during the following days and times:

Monday - 9am to 7pm
Tuesday to Friday – 9am to 5pm
Saturday – 10.45am to 4pm

As a first point of contact, you will be dealing with enquiries from the public over the phone in our contact centre, by email, online and face to face at our reception desks. You will be required to accurately process a variety of requests on behalf of various council and library services. Duties will include the collection and reconciliation of income paid to the council, the recording of customer requests, blue badge applications, housing repairs and lost/found property on behalf of Police Scotland.

You will also be required to assist with the development of digital online forms on the customer service platform and the development, design and creation of pages on the Council website. You should have wide experience in the use of computerised systems including Microsoft Office packages.

Applicants should hold a SCQF level 5 qualification (e.g. SVQ 2) in business administration or customer service. Where the essential qualification is not held, a minimum of 2 years' experience working in a customer focused administrative role is required.

You should be able to travel efficiently and effectively between various work locations within Orkney to meet the operational requirements of the Service.

It is essential that you are flexible as you will be required to cover for holidays and sickness, often at short notice.

This post is subject Basic Disclosure Scotland clearance.

If you really enjoy working with the public and you like being part of a team, we would love to hear from you.

For an informal discussion about this post, please contact Catherine Foubister, Customer Services Manager on 01856 873535 ext 2919.

Closing Date: Sunday 30 January 2022

Please note that interview expenses are not payable for this post.

Job Attachments