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Ref no:
Council Offices, Kirkwall, Orkney, KW15 1NY
£30,537 - £33,603 per year
Contract Type:
Position Type:
Full Time
35 hours per week

This position has expired.


Strategic Planning and Performance

Service Experience Officer

35 hours per week
£30,537 - £33,603 (including Distant Islands Allowance)

An exciting opportunity has arisen within Orkney Health and Care to appoint a Service Experience Officer. The post holder will be responsible for providing a sensitive and responsive customer care and complaints service ensuring Orkney Health and Care meets statutory obligations as required.

The right candidate will have significant experience in this diverse role which will require running and co-ordinating multiple areas simultaneously and establishing and maintaining processes to ensure the flow of effective customer information relevant to the work of Orkney Health and Care.

We require an enthusiastic, customer-focused individual that continually seeks ways to improve all aspects of our service and actively supports colleagues to implement positive changes to working practices.

The successful candidate will have excellent organisational and time management skills and have the ability to communicate to customers, both internally and externally. You will work to strict deadlines, use your own initiative and be able to work unsupervised.

The successful candidate will hold a minimum of an SVQ4, or HND, or General Degree, or where the essential qualification is not held, a minimum of 5 years’ experience of working in a relevant role is required.

Applicants should be able to travel efficiently and effectively between various work locations within Orkney to meet the operational requirements of the Service.

This post is subject to membership of Basic Disclosure Scotland clearance.

For an informal discussion about these roles, please contact Melanie Slater, Administration Support Manager, telephone: (01856) 873535, extension 2606 or email

Closing Date: Sunday 9 October 2022

Please note that interview expenses are not payable for this post.