Systems Support Engineer

Favourite Orkney Islands Council
Ref no: ORK01574
Closes: Sunday, 30th April 2017
Published: Wednesday, 12th April 2017
Location: 9 King Street, Kirkwall, Orkney
Salary: £24,800 - £27,538 per year
Hours: 35.00 hours per week
Contract Type: Permanent
Position Type: Full Time
Organisation: Orkney Islands Council
Category: IT / Telecommunications
Sub-category: Operations


IT and Facilities, IT

Systems Support Engineer

35 hours per week
£26,798 - £29,536 (including Distant Islands Allowance)

We are seeking a Systems Support Engineer to join the Council's IT section. The Systems Support Engineer will be responsible for the operational management and maintenance of the Council’s IT Infrastructure of servers, networks and systems including the operational responsibility for the systems that hold the Council’s information and resources across all services; will undertake technical tasks required in the support, implementation and maintenance of these platforms and systems; and provide second line support in accordance with ITIL standards.

The post holder will support the Council’s ICT platforms which underpin all employee desktop, remote and access rights to services and IT applications, including support of the servers and databases that hold information and resources; identify and resolve a full range of complex and technical problems, including hardware and software failures/faults; and perform Systems Administration duties on all ICT platforms including servers, storage, network and database systems as per operational instructions, ensuring backups on production servers are current and tested for recovery to ensure that business continuity is maintained.

This is a very varied job within a fast moving environment. Orkney Islands Council is currently reviewing the way it delivers its services and strong, effective and responsive ICT is fundamental to the success of this work.

Practical experience in a similar role is essential, as is technical IT knowledge gained through on the job training, relevant work experience of between one and three years or an equivalent qualification for example SVQ3, HNC, apprenticeship or professional accreditations in Microsoft, Cisco or VMware.

The ability to travel efficiently and effectively between various work locations within Orkney to meet the operational requirements of the service is essential, as it the ability to physically deal with the movement of PCs/Printers/Network hardware etc. on a daily basis.

This post is subject to Basic Disclosure Scotland clearance.

For further information about the posts please contact Kenny MacPherson on extension 3007 or e-mail

Closing date: Sunday 30 April 2017

Please note that interview expenses are not payable for this post.