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Ref no:
Johnstone Town Hall, Ludovic Square., PA5 8EE
£18,870 - £20,293 per year
Contract Type:
Position Type:
Full Time
35 hours per week



Based at Johnstone Town Hall, 25 Church Street, Johnstone, PA5 8FA


Customer Service Adviser


We are looking for a well organised individual within the Adult Services Referral Team to ensure effective customer service is provided to our stakeholders and customers.


Duties for the post include working as part of a multi-functional Customer Service Team providing high quality customer focused service delivery across a wide range of services through a variety of channels including telephone, face to face and electronic methods.


Duties will also include processing manual and computerised, client and service information; producing and analysing reports; document production including typing letters & reports; processing purchase orders.


Due to the nature of this role it is essential that you has effective organisational skills and a flexible approach, as well as effective communication skills as you will be liaising regularly with other Council staff and stakeholders.


It is essential that you have experience of working in a customer service role and carrying out a wide range of support duties, as well as working with a range of software packages including Microsoft Excel and databases. It is also essential that you have the ability to work as part of a team and on your own initiative, work to deadlines and quality standards and have strong organisational, customer care and communication skills as well as being self-motivated and resilient when handling some challenging and vulnerable client groups.


It is desirable that you have knowledge of procurement systems (PECOS) as well as AIS and Info@Work. It is desirable you have an SVQ Level 2 in Business Administration or equivalent.


If successful you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit


Closing Date - Friday 10th December 2021


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