Senior System Scheduler (Permanent)

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Based in Mile End Centre, Seedhill Road, Paisley PA1 1SA. The impact of COVID-19 on Health and Social Care services has been significant. Staff and organisations across Renfrewshire and beyond have made an invaluable contribution to supporting local residents and the vulnerable. The response to COVID-19 will continue for some time, however, Renfrewshire Health and Social Care Partnership is now actively developing and implementing plans for recovery and renewal, considering how we continue to enhance service provision but also how we as an organisation transform service delivery. We are currently implementing an electronic scheduling and monitoring system within our Care at Home Service to support these plans. We are seeking a Senior System Scheduler, who will report to the Service Coordinator to support the implementation of the system and intake of internally and externally commissioned Care at Home services. You will be responsible for providing management, support, and guidance to staff responsible for the updating and maintaining of electronic systems and assisting them to make decisions in relation to the deployment of frontline staff, whilst providing exceptional customer service at first point of contact for service users, families and staff. You must possess IT skills, have effective verbal, written, organisational and time management skills with an ability to prioritise your own workload; good interpersonal skills and be able to work as part of a team and on your own initiative. You will have a relevant SVQ Level 2 or 3 professional qualification in administration or equivalent qualification. It is essential that you have proven experience of updating, managing, and maintaining data through use of electronic systems. You will be customer focused as part of a fast moving, challenging, continually changing environment, which ensures that all care at home provision meets the individual needs of service users by maintaining an electronic system. Full training and support will be given to ensure that you are able to maintain the service’s commitment to continuous improvement. If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk. The post is 35 hours per week, working a four-on-four off rota with a combination of early and back shifts. Shift Pattern: 07:00-17:15 and 11:45-22:30