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Ref no:
Galashiels Local Office, Paton Street, Galashiels, Selkirkshire, TD1 3AS
£19,255.19 - £21,317.44 per year
Contract Type:
Position Type:
Full Time
35 hours per week

This position has expired.

Job Details

Grade: 5A
Hourly Rate: £10.55 - £11.68
Salary: £19,255.19 - £21,317.44 per annum
Contract Duration: Temporary until 30th June 2022

Please note the closing date has been extended to the 5th December 2021. 


Role Purpose

A Customer Advisor role has become available at the Galashiels Contact Centre.  The Customer Advice and Support Service plays a vital role dealing with face to face and telephone enquiries for the whole Council.  
This will suit you if you are a people person and a fast learner with excellent IT and Customer Service skills. 
The post is full time but part time will be considered for the right candidate.


At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English and Mathematics or Arithmetic.
Commitment and ability to achieve an appropriate level of Customer Service qualification or SVQ level 2.

Informal Enquiries

Informal enquiries can be made to Katrina Wilkinson by emailing

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.

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