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Ref no:
Hawick Contact Centre, 44 High Street, Hawick, Roxburghshire, TD9 9EE
£19,255.19 - £21,317.44 per year pro rata
Contract Type:
Position Type:
Full Time & Part Time
30 hours per week

Job Details

Grade: 5A
Hourly Rate: £10.55 - £11.68
Salary: £19,255.19 - £21,317.44 pro rata per annum
Contract Duration: Temporary until 30 June 2022

Hours: 18, 24 & 30 hour contracts available.


Role Purpose

Customer Advisor roles have become available at the Hawick Contact Centre.  The Customer Advice and Support Service plays a vital role dealing with telephone and face to face enquiries for the whole Council.

These roles will suit you if you are a people person and a fast learner with excellent IT and Customer Service skills.

18, 24 & 30 hour per week contracts are available with 8am-2pm & 12pm-6pm shift patterns (Mon - Fri) plus occasional Saturday morning shifts.



At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English and Mathematics or Arithmetic.
Commitment and ability to achieve an appropriate level of Customer Service qualification or SVQ level 2.

Informal Enquiries

Informal enquiries can be made to Carol Anderson by emailing or by tel 01835 824000.

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.

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