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Ref no:
SOA07737
Published:
2/8/2022
Closes:
16/8/2022
Location:
Wallace Tower, 172 – 176 High Street, Ayr, KA7 1PZ
Salary:
£21,407 - £23,305 per year
Contract Type:
Permanent
Position Type:
Full Time
Hours:
35 hours per week

This position has expired.

Job Description

What is the role?

Customer Services within South Ayrshire Council is a fast-paced environment that is ever changing to ensure the services provided always meet the changing needs of the customer. Working in this role you need to be completely customer focussed and willing to go above and beyond to ensure you deliver the best service possible to each and every customer. Customers all have different expectations and we are looking for advisors who are able to not only meet these expectations, but consistently exceed them.

As a customer services advisor you will help customers who visit in person at one of our five Customer Service Centres. You will also help customers who call our 0300 number and those who wish to contact us electronically. 

To succeed you need to be completely customer focused and flexible to meet the changing needs of the service and have the drive and determination to achieve performance standards. 

We are particularly interested in candidates who have experience of working in a similar role and can demonstrate strong ICT skills and skills in handling complex customer enquiries face to face and by phone.

Please note that you will be required to provide a call handling service from home part of the working week as well as work from our offices under our current interim working arrangements.  Training and equipment will be provided.  You will however require internet access.

Please click on the option to download additional information on this vacancy to access the Job Description.

Extra information:

The grade of this post is Grade 2 / Level 5; the hourly rate is from £11.73 to £12.77 and the annual salary is from £21,407 - £23,305.

 

Closing date for applications is 16 August 2022