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  • Ref no: SOA04896
  • Published: 8/11/19
  • Closes: 17/11/19
  • Location: Various Locations within South Ayrshire, KA7 1DR
  • Salary: £20,002.00 - £21,845.00 per year
  • Contract Type: Permanent
  • Position Type: Full Time
  • Hours: 35 hours per week

Applications for this job cannot be made online. Please refer to the advert for further information.

Job Description

What is the role?

We have Customer Services Advisor vacancies within our busy Centres ranging from 28 to 35 hours per week.

Customer Services within South Ayrshire Council is a fast paced environment that is ever changing to ensure the services provided always meet the changing needs of the customer. Working in this role you need to be completely customer focussed and willing to go above and beyond to ensure you deliver the best service possible to each and every customer. Customers all have different expectations and we are looking for advisors who are able to not only meet these expectations, but consistently exceed them.

As a customer service advisor you will help customers who visit in person, and although the positions will be predominately based in Ayr, you must be willing to travel to any one of our five Customer Service Centres. You will also help customers who call our 0300 number and those who wish to contact us electronically.

To succeed you need to be completely customer focussed and flexible to meet the changing needs of the service and have the drive and determination to achieve performance standards.

We are particularly interested in candidates who have experience of working in a similar role and can demonstrate skills in handling complex customer enquiries face to face and by phone.

Experience of cash handling would also be an advantage.

For more information please visit http://www.south-ayrshire.gov.uk/customer-service-centres/

Please click on the option to download additional information on this vacancy to access the Job Description.

 Extra information:

The Grade of these posts areas Grade 2 / Level 5, the hourly rate is from £10.96 to £11.97 and the annual salary, for 35 hours, is from £20,002 to £21,845. 

Interviews for these posts are scheduled for 20 November and possibly, 21 November 2019.

Closing date for applications is 17 November 2019.

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