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Ref no:
Council Offices, Bridge Street, 6 - 14 Bridge Street, Dumbarton, G82 1NT
£24,271.17 - £26,150.82 per year
Contract Type:
Position Type:
Full Time
35 hours per week
Work From Home:

Job Description

Please take the amazing opportunity to attend our open day and speak to us, please email for your appointment and to learn more about this role.

To contribute to the delivery of a high quality customer focused 1st Line Support Service as part of the ICT Team. To ensure all customers’ requests, incidents and problems are logged and progressed swiftly in such a way as to deliver a robust reliable and cost effective ICT service which meets customers’ needs and expectations as agreed in Service Level Agreements and Key Performance Indicators where applicable. Working flexibly from home and also onsite at all Council locations (including Schools), 1st Line Support Analyst is required to provide call handling, operational and technical ICT Support to WDC and partners. To target the industry standard of incidents and standard changes resolved within agreed time frame. To reduce the volume of incidents and standard changes passed to 2nd Line Support in line with annual decreasing target for individuals and teams.


This post is considered as Regulated Work with Children under the Protection of Vulnerable Groups (Scotland) Act 2007 and as such membership with the PVG scheme is essential. Further details of this scheme can be found here.

Preferred applicants will be required to become members of the relevant PVG scheme, or undergo a PVG Scheme update check prior to a formal offer being made by West Dunbartonshire Council.


The employment for which you are applying is excepted from the provisions of section 4(2) of the Rehabilitation of Offenders (Exceptions) Order 1975.
Applicants are, therefore, not statutorily entitled to withhold information about convictions which for other purposes are "spent" under the provisions of the Act. In the event of employment any failure to disclose such convictions could result in dismissal or disciplinary action.

The Individual

WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:

•    Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits

•    A minimum of 24 days annual leave, increasing a day each year up to 34 days as well as 8 fixed public holidays each year

•    Access to employee wellbeing supports including occupational health & counselling if ever you need help and support

Now that you have read the role and what we have to offer, we would love to hear from you. Please use the application to tell us your experience, and why you are the candidate for this role.

For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice:

More information on the benefits of working within West Dunbartonshire Council, can be found using the following link:

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