1st Line Support Analyst (Various posts)

Favourite West Dunbartonshire Council
Ref no: WDN01152
Closes: Sunday, 23rd April 2017
Published: Tuesday, 11th April 2017
Location: Council Offices, Garshake Road, Dumbarton
Salary: £21,059 - £23,011 per year
Hours: 35.00 hours per week
Contract Type: Permanent
Position Type: Full Time
Organisation: West Dunbartonshire Council
Category: IT / Telecommunications
Sub-category: Software Support

Job Description

To contribute to the delivery of a high quality customer focused First Line Support Service as part of the ICT Connect Team. To ensure all customers’ requests, incidents and problems are logged and progressed swiftly in such a way as to deliver a robust reliable and cost effective ICT service which meets customers’ needs and expectations as agreed in Service Level Agreements and
Key Performance Indicators where applicable.

Working at all Council locations, 1st Line Support Analyst is required to provide call handling, operational and technical ICT Support to WDC and partners.


This post is considered as Regulated Work with Children under the Protection of Vulnerable Groups (Scotland) Act 2007 and as such membership with the PVG scheme is essential. Further details of this scheme can be found here.

Preferred applicants will be required to become members of the relevant PVG scheme, or undergo a PVG Scheme update check prior to a formal offer being made by West Dunbartonshire Council.


The employment for which you are applying is excepted from the provisions of section 4(2) of the Rehabilitation of Offenders (Exceptions) Order 1975. Applicants are, therefore, not statutorily entitled to withhold information about convictions which for other purposes are "spent" under the provisions of the Act. In the event of employment any failure to disclose such convictions could result in dismissal or disciplinary action.

The Individual

West Dunbartonshire offers a family friendly working environment, endeavours to ensure a work life balance and welcomes applications from employees requiring flexibility.  For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice:
More information on the benefits of working within West Dunbartonshire Council, can be found using the following link: