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Council Offices West Dunbartonshire Council 16 Church Street Dumbarton, G82 1QL
£31,589.02 - £34,308.12 per year
Contract Type:
Position Type:
Full Time
35 hours per week
Work From Home:

Job Description

West Dunbartonshire Council are recruiting a talented ICT Service Desk Team Leader to contribute to our success and lead a small high quality and customer focused service desk team.

The primary objective of the role is to maintain availability for ICT users and instill a culture of problem determination and incident resolution in accordance with the defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

You will also assist and support the ICT Section Lead in developing, improving and delivering key 1st line support services. This collaborative effort will contribute to enhancing the overall effectiveness of performance driven, customer satisfaction and competitive service based on key performance indicators and operational outcomes.

The Individual

WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:

• Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
• A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support

Now that you have read the role and what we have to offer, we would love to hear from you. Please use the application to tell us your experience, and why you are the candidate for this role.

For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice:

More information on the benefits of working within West Dunbartonshire Council, can be found using the following link:

  • Disability Confident Employer - Employer
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  • Happy to Talk Flexible Working
  • Equally Safe at Work - Development
  • Carer Positive Employer in Scotland - Exemplary