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St David House, 20 South Bridge Street, Bathgate, EH48 1TT
£28,136 - £30,689 per year
Contract Type:
Position Type:
Full Time
36 hours per week

This position has expired.


The closing date for this post is provisionally set at 7 February 2022.  West Lothian Council reserve the right to close this post early depending on applicant response levels

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds

The Benefit Development Officer will support the management team of the Benefit and Financial Support team implement and develop the service unit’s business systems and procedures.

The Benefit Development Officer will have a sound working knowledge of housing benefit, council tax reduction, universal credit, Scottish welfare fund, education benefits (education maintenance allowance, free school meals and clothing grants) along with an understanding of national entitlement card including bus passes and blue badges in order to fully exploit the opportunities for streamlining processes and simplifying the customer journey.

Identify opportunities offered by new system developments to enable service unit functions to be delivered as efficiently and effectively as possible.

The postholder will identify areas of existing business systems that require development and improvement to enable service unit functions to be delivered as efficiently and effectively as possible.

He/she will proactively engage with stakeholders and customers to ensure the needs of service users are integral to service redesign whilst ensuring all legislative requirements are met.

Work with internal and external auditors to ensure integrity of the systems are maintained.

The Benefit Development Officer will work closely with the Revenues Unit Business Systems Development team to coordinate testing, implementation and development of core systems

This post requires a Basic Disclosure

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