Benefit & Financial Support Officer x 3, St David House, 451.24

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The closing date for this post is provisionally set at 31 January 2022.  West Lothian Council reserve the right to close this post early depending on applicant response levels

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds

As part of the Benefit and Financial Support Team the postholder will be responsible for the administration of financial payments to vulnerable families.  This will include assessing entitlement to Benefits, Education Grants, Scottish Welfare Fund Grants and additional Financial Support payments.

The postholder should be able to demonstrate a practical knowledge of the relevant legislation relating to government schemes and other financial support payments.

The postholder will be responsible for gathering appropriate information and evidence to carry out assessments quickly and accurately by communicating directly with customers, internal or external partners.

It is essential the postholder possess excellent customer care skills having the ability to deal with vulnerable customers in a sympathetic and understanding manner.

The postholder will priorities their own workload and have the ability to solve problems and make decisions under pressure.

Practical experience of various office and computer systems relating to benefit and/or financial support payment is essential.

This post requires a Basic Disclosure