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Ref no:
St David House, 20 South Bridge Street, Bathgate, EH48 1TT
£23,800 - £26,015 per year
Contract Type:
Position Type:
Full Time
36 hours per week

Applications for this job cannot be made online. Please refer to the advert for further information.



1 x 36-hour permanent post, working Monday-Friday flexibly between 08:30-17:30

The closing date for this post is provisionally set at 2 December 2021.  West Lothian Council reserve the right to close this post early depending on applicant response levels

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds

Previous applicant need not re-apply.

Do you like speaking to people and enjoy delivering excellent customer service? Are you confident and outgoing with a ‘can do’ attitude? Do you like to share your knowledge and experience?

If so - please read on:

The Customer Service Centre is the contact center for West Lothian Council.  We pride ourselves in the delivery of first-class customer service.  Working in a busy, challenging environment, you will deal with inbound/outbound calling; and enquiries via emails and other multi-media platforms.

We are looking for outgoing, confident, hardworking and reliable people who want to succeed in customer services. The post holder will work as a member of a reliable and effective team, managed through the Customer Service Centre.  The team are responsible for providing confidential advice to customers on Council Tax and Benefits processes and when appropriate, provide a wide range of council and community information to help customer’s access services, resolve enquiries, request services and deal with any complaints received.

The successful candidate will need:

  • Experience of dealing with the public via the telephone and multi-media platforms.
  • Have good knowledge of Council Tax and Benefits processes
  • Excellent verbal and written communication skills.
  • Be able to use a range of IT software packages with the ability to analyse information and input data accurately and concisely.

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