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Ref no:
West Lothian Civic Centre, Howden South Road, Livingston, EH54 6FF
£20,553 - £22,486 per year
Contract Type:
Fixed Term
Position Type:
Full Time & Part Time
36 hours per week


1 x 36 hours – Monday-Friday flexibly between 09:00-20:00 until 31.03.2022, includes public holiday working

2 x 28 hours working a 4 days on 4 days off shift pattern, includes weekends and public holiday working – shift allowance is payable. Until 31.03.2022

3 x 36 hours – Monday-Friday flexibly between 09:00 -18:00 until 31.03.2023, includes public holiday working

The closing date for this post is provisionally set at 17 November 2021.  West Lothian Council reserve the right to close this post early depending on applicant response levels

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.

Please indicate on your application which post/s you are applying for.

Do you like speaking to people and enjoy delivering excellent customer service? Are you confident and outgoing? Do you like to share your knowledge and experience?

If so - please read on:

The Customer Service Centre is the contact centre for West Lothian Council, dealing with e-mail and over 30,000 telephone calls per month.  We pride ourselves in the delivery of first class customer service.  Working in a busy, challenging environment, you will take inbound calls and enquiries and make outbound calls.

We are looking for outgoing, confident, hardworking and reliable person who wants to succeed in customer services. The post holder will work as a member of a reliable and effective team, managed through the Customer Service Centre.  The team will be responsible for providing confidential advice to customers and when appropriate, provide a wide range of council and community information to help customers access services, resolve enquiries, request services and deal with any complaints received.

Interview process will be via Microsoft Team and online customer service testing. 

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