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Ref no:
West Lothian Civic Centre, Howden South Road, Livingston, EH54 6FF
£20,553 - £22,486 per year
Contract Type:
Position Type:
Full Time & Part Time
28 hours per week

This position has expired.


2 x 28 hours working 4 days on 4 days off on a rolling shift pattern Monday – Sunday between 09:00-23:00, including weekends and public holiday working. – full time salary pro rata plus 14% shift allowance

Week 1 - Dayshift hours – 09:00-17:60

Week 2 – Late shift hours – 14:30-23:00


This post has been re-advertised, previous applicants need not re-apply.

Do you like speaking to people and enjoy delivering excellent customer service? Are you confident and outgoing? Do you like to share your knowledge and experience?

If so - please read on:

The Customer Service Centre is the contact centre for West Lothian Council, dealing with e-mail and over 30,000 telephone calls per month.  We pride ourselves in the delivery of first class customer service.  Working in a busy, challenging environment, you will take inbound calls and enquiries and make outbound calls.

We are looking for outgoing, confident, hardworking and reliable person who wants to succeed in customer services. The post holder will work as a member of a reliable and effective team, managed through the Customer Service Centre.  The team will be responsible for providing confidential advice to customers and when appropriate, provide a wide range of council and community information to help customers access services, resolve enquiries, request services and deal with any complaints received.

Interview process will be via Microsoft Team and online customer service testing. 

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