Service Analyst x 2, Civic Centre, (394.44), CD 28/05/2017

Favourite West Lothian Council
Ref no: WEL01926
Closes: Sunday, 28th May 2017
Published: Tuesday, 23rd May 2017
Location: West Lothian Civic Centre, Howden South Road, Livingston
Salary: £20,741 - £23,369 per year
Hours: 36.00 hours per week
Contract Type: Permanent
Position Type: Full Time
Organisation: West Lothian Council
Category: IT / Telecommunications
Sub-category: IT Support Engineers

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2 x 36 hours per week

West Lothian Council has an enviable reputation for the innovative and extensive use of ICT in delivery and supporting services.

This post is critical for the ongoing development of excellent, cost effective IT service delivery, allowing us to respond quickly and adapt to meeting every-increasing council demands.

The IT Service Centre is a primary point of contact for IT and provides front line service delivery for customers in the council. This role also provides support of the end-to end service delivery for customers.

The IT Structure is based on ITILv3 and you must have an understanding of good practice. Excellent customer services and customer focus skills with a well-developed ability in problem solving with innovative and practical solutions are essential to deliver the high standard of customer care our customers expect.

This post holder will provide technical support services to customers involving advice and the first line resolution of Incidents and requests across all technical platforms that support the delivery of council service.

The ability to multi-task and perform within an environment which experiences a high demand by call and emails during time critical activities is a must.  

Interviews will commence week beginning 12/06/2017

Please note, if you wish to discuss the role or would like any further information prior to making an application, please contact Wendy Lister, IT Service Centre manager by email wendy.lister@westlothian.gov.uk