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Ref no:
FIC07273
Published:
22/6/2022
Closes:
5/7/2022
Location:
Pittsburgh Road, Dunfermline, Fife, KY11 8DY, KY11 8DY
Salary:
£20,845 - £22,075 per year
Contract Type:
Permanent
Position Type:
Part Time
Hours:
21 hours per week

This position has expired.

Student Experience and Engagement

21 hours per week to be worked the following:-

Rota basis working 8.30 am to 4.30 pm or 8.50 am to 16.55 pm Monday and Wednesday at Dunfermline Campus and 8.40 am to 4.30 pm Friday at Levenmouth Campus

As Customer Service Assistant you will be required to work on the Reception desk as well as working within the Call Centre answering calls and emails to ensure Fife College staff, students and visitors receive a high quality, efficient and friendly customer service experience.

You will be expected to ensure all enquiries, bookings, applications and payments are processed and logged appropriately, ensuring all information is correctly entered in to a relevant system(s) as required. 

You should be educated to a minimum of SCQF level 7 or equivalent in a related discipline, along with experience in an administrative role including data entry. You will have excellent communication and time management skills ensuring deadlines are met and enquiries and dealt with effectively.

Experience of dealing with a wide range of customers and providing high levels of customer service along with the ability to react and be flexible to changing priorities are essential.