Customer Service Assistant: Student Experience and Engagement
- Location:
- Stenton Rd, Glenrothes Campus, KY6 2RA
- Salary:
- £20,845 - £22,075 per year (salary placement will be dependent upon qualifications and experience)
- Contract Type:
- Permanent
- Position Type:
- Full Time
- Hours:
- 35 hours per week
As Customer Service Assistant you will be required to work on the Reception desk as well as working within the Call Centre answering calls and emails to ensure Fife College staff, students and visitors receive a high quality, efficient and friendly customer service experience.
You will be expected to ensure all enquiries, bookings, applications and payments are processed and logged appropriately, ensuring all information is correctly entered in to a relevant system(s) as required.
You should be educated to a minimum of SCQF level 7 or equivalent in a related discipline, along with experience in an administrative role including data entry. You will have excellent communication and time management skills ensuring deadlines are met and enquiries and dealt with effectively.
Experience of dealing with a wide range customers and providing high levels of customer service along with the ability to react and be flexible to changing priorities are essential.
Closing date for this position is 3 February 2022 (00.01 am) please ensure you submit your application by 2 February 2022.